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My wife and I are loyal customers of Viking River Cruise (eight cruises) and are naturally curious of ocean cruises with Viking. We anticipated to find a beautiful and well designed ship and were not disappointed. In fact, the ship far exceeded our expectations, and we had never had a better experience with wireless internet support (85% of at-home capacity) than ANY other cruise ship. There was no smoky, stinky casino aboard & pesty photographers, and the shows and enrichment programs were good. Having been in operations for less than one year, one would naturally expect many areas that need improvement: 1. On-shore excursions really need rapid improvement and, at times, seemed unorganized and overly complicated. 2. The dining room staff needed increased training and on-job supervision. 3. The entertainment staff needs to include a good listening and dancing combo for the Atrium and the Night Club area. (What we had was a good all-purpose one-beat band.) Our advice to Viking is to simply apply their best practices from their river cruise organization to their ocean cruise. It really seems to us that it has structured two separate organizations for their overall business. If this is the case, then they really need to promote not only cross fertilizations of best practices but personnel as well. We had a wonderful 20-day cruise around the Western Mediterranean. We are travelers that put itinerary at the top of our selection criteria. Even though the circumstance of the time dictated the decision made by Viking, we are nevertheless disappointed that Tunisia, Algeria, as well as Corsica were eliminated as the originally scheduled ports-of-call.

Review and Critique of a Beautiful Ship, Viking Star

Viking Star Cruise Review by Charles Liang

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Trip Details
My wife and I are loyal customers of Viking River Cruise (eight cruises) and are naturally curious of ocean cruises with Viking. We anticipated to find a beautiful and well designed ship and were not disappointed. In fact, the ship far exceeded our expectations, and we had never had a better experience with wireless internet support (85% of at-home capacity) than ANY other cruise ship.

There was no smoky, stinky casino aboard & pesty photographers, and the shows and enrichment programs were good.

Having been in operations for less than one year, one would naturally expect many areas that need improvement:

1. On-shore excursions really need rapid improvement and, at times, seemed unorganized and overly complicated.

2. The dining room staff needed increased training and on-job supervision.

3. The entertainment staff needs to include a good listening and dancing combo for the Atrium and the Night Club area. (What we had was a good all-purpose one-beat band.)

Our advice to Viking is to simply apply their best practices from their river cruise organization to their ocean cruise. It really seems to us that it has structured two separate organizations for their overall business. If this is the case, then they really need to promote not only cross fertilizations of best practices but personnel as well.

We had a wonderful 20-day cruise around the Western Mediterranean. We are travelers that put itinerary at the top of our selection criteria. Even though the circumstance of the time dictated the decision made by Viking, we are nevertheless disappointed that Tunisia, Algeria, as well as Corsica were eliminated as the originally scheduled ports-of-call.
Charles Liang’s Full Rating Summary
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Cabin Review

Cabin 5083
Great