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Magellan Review

3.5 / 5.0
Editor Rating
479 reviews
6 Awards

Never again with CMV

Review for Magellan to the Western Mediterranean
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Andree Atkinson-Sanford
First Time Cruiser • Age 70s

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Sail Date: Dec 2015
Cabin:

This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said we would be taken to a hotel for lunch because of the 5 hr.delay .Not only were we taken to Tilbury terminal but no water nor food. The operations manager didn't want to listen to complaints and take emergency action but was rude. The terminal manager was great .He was frustrated with the operations manager's inaction. He provided water and coffee. We had to pay.

The food on board was tepid.Vegetarian food at dinner was terrible.

I have received a letter to day from management .It was defensive and not prepared to learn.

Cabin Review

12 Helpful Votes
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