This was my first cruise and was very excited about it.The disappointment started on day one.It was chaotic communication. Confusing messages. The Representative at Victoria Cross was efficient and she was being given incorrect data. Said we would be taken to a hotel for lunch because of the 5 hr.delay .Not only were we taken to Tilbury terminal but no water nor food. The operations manager didn't want to listen to complaints and take emergency action but was rude. The terminal manager was great .He was frustrated with the operations manager's inaction. He provided water and coffee. We had to pay.
The food on board was tepid.Vegetarian food at dinner was terrible.
I have received a letter to day from management .It was defensive and not prepared to learn.