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MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on one of their ship, I was 10% responsible and they were 90%. I had no help in any way and had to pay the Dr on board the ship and not enjoy the cruise like I should have. I have written 10 times, call them 8 times, stayed on the line for more than 45 minutes and every time the line goes dead, If you get to talk to someone, they will transfer you to someone else and again you go in circles. In more than 40 cruises with more than 10 different cruising company, this is the worst one up to a point, where I made a 140 suggestions to improve. Out of My 18 days cruise, 14 where done in my cabin because of the injury I sustained because of them. No Excuse and I had to pay for the bill. Since we were doing the crossing from Europe to US, we were 8 DAYS NO INTERNET AND NO TV this ship is gorgeous, and at least there were 2 people (staff that made a difference, otherwise, I would have left and gone back home* loosing some hollidays is not what I was expecting. Embarkation 6 hours Passport check in Porto Rico, some passagers did not get out of the ship before 4;00 pm and we were leaving at 4;30 pm Dining, slow, cold, and our assistant waiter ONLY Spoke Spanish, I had cold snails in garlic butter, you could spread the butter on your bread Entertainment same people on the show during 10 days out 18 Service, 640 passagers only spoke French, 1 or 2 of the staff spoke French I wrote a review with 140 suggestions Good part, our cabin was spacious

Injury on MSC and they made me pay for the bill,

MSC Divina Cruise Review by dianecalcha

3 people found this helpful
Trip Details
  • Sail Date: October 2015
  • Destination: Transatlantic
  • Cabin Type: Fantastica Interior Stateroom
MSC Divina is a beauty queen by itself, but GUEST SERVICE, does not seem to be in their vocabulary, so if this part is important for you, before you book on MSC look at what you might get on other cruise lines. I got badly injured on one of their ship, I was 10% responsible and they were 90%. I had no help in any way and had to pay the Dr on board the ship and not enjoy the cruise like I should have. I have written 10 times, call them 8 times, stayed on the line for more than 45 minutes and every time the line goes dead, If you get to talk to someone, they will transfer you to someone else and again you go in circles. In more than 40 cruises with more than 10 different cruising company, this is the worst one up to a point, where I made a 140 suggestions to improve. Out of My 18 days cruise, 14 where done in my cabin because of the injury I sustained because of them. No Excuse and I had to pay for the bill. Since we were doing the crossing from Europe to US, we were 8 DAYS NO INTERNET AND NO TV this ship is gorgeous, and at least there were 2 people (staff that made a difference, otherwise, I would have left and gone back home* loosing some hollidays is not what I was expecting.

Embarkation 6 hours

Passport check in Porto Rico, some passagers did not get out of the ship before 4;00 pm and we were leaving at 4;30 pm

Dining, slow, cold, and our assistant waiter ONLY Spoke Spanish, I had cold snails in garlic butter, you could spread the butter on your bread

Entertainment same people on the show during 10 days out 18

Service, 640 passagers only spoke French, 1 or 2 of the staff spoke French

I wrote a review with 140 suggestions

Good part, our cabin was spacious
dianecalcha’s Full Rating Summary
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Cabin Review

Fantastica Interior Stateroom
Cabin I2 7158
see other company before chosen them. do look at all the review
Cupido Deck Inside Cabins, Balcony Cabins