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SuperStar Virgo Review

4.0 / 5.0
Editor Rating
58 reviews

Excellent Staff and Crew, but...

Review for SuperStar Virgo to Asia
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dabdy44
10+ Cruises • Age 70s

Rating by category

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Additional details

Sail Date: Dec 2015
Cabin:

Star Cruises??? What do we think???? We wouldn't cruise with them again. To start off, before the cruise we could not get any cruise or port information from the company. We couldn't check in on line until 7 days before we left Sydney. The crew and staff were great and friendly, food was OK (same thing over and over again but named different), entertainment was great but........there was no communication with the passengers as to how and where to disembark for shore leave and other important matters.

They had port talks before each port but there was only basic information given out as though they hadn't done their homework properly. EG Before we arrived in Laem Chabang (for Bangkok) we were told that we would be able to go into the cruise terminal and change money, walk around market stalls. When we docked there we couldn't get to the terminal unless we walked through the cargo terminal grounds, down a long road and then maybe get into the terminal. It would have meant getting a taxi.

Port timings were all wrong (even the Captain agreed with this when we had dinner with him), e.g. when we got to Johor we had to tender for 45 minutes then taxi into Johor for 40 minutes, giving us 1 hour in Johor before we had to be on the last tender back to the ship. When we got to Vietnam (nearly 3 hrs late due to weather conditions) it was getting dark and there was nowhere to go off the ship because Danang, Han Oi and Hue were all over 1½ hrs drive away. It was as though the company takes the cheaper ports and doesn't worry too much about the consequences for the passengers. In Singapore 3 couples were trying to retrieve lost luggage before they could go to their hotels etc, and this was very late at night.

Cabin Review

Balcony was very small with 2 chairs and small table. Cabin was well equipped with tea making facilities and huge TV. TV programs were good around Australia but after we left Australian shores we only basically had Chinese programs. I would have hated to have 2 people in the cabin. We couldn't put our luggage under the bed so the large suitcase had to stand in a corner for 22 days.

Port Reviews

Bangkok (Laem Chabang)

There was only 1 transfer to Pattaya and so you couldn't come back when you wanted to unless you caught a taxi. The timing was all wrong. We went to the Gem Factory first to fill in time before arriving in Pattaya. We were dropped off in Pattaya at 9.50am and the shops & banks didn't open until 11.00am. We needed the bank to get some local currency. When we went to the bank we needed to have our passport with us but the ship had them. There was no mention of that during port talks onboard. There was an hour of wasting time.

Singapore

Before arriving in Singapore we went to Jahore, Malayasia. What a waste of time that was. By the time the ship was cleared we had to tender into the port for Jahore, Tanjung Puteri (40-45 minutes) then taxi to Jahore (40 - 45 minutes) giving us 1 hr to wander around the shops before attempting the same trip back to the ship. Then onto Singapore where we docked at approx 5.00pm. With the ordeal of trying to get off the ship, we felt it was too late to venture into the city. Sailing time was to be 23:59.

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