We set sail on the Star Legend Dec.19 with great expectations of a high end cruise experience. Unfortunately it was just average, and in some perspective outright disappointing. On a positive side the room was beautiful and very spacious. The cabin service was also exemplary. The food was good, not great, but the chef was more than happy to accommodate special requests, a very nice touch. Despite Windstar having invested $18M in a makeover after acquiring the Star Legend from Seaborn, the ship still showed its age in several critical areas.
The tenders were past their useful life and failed several times during our journey. The first time we were on the tender when one of the engines quit. High seas prevented us from docking and we sat stranded for 30 minutes while they struggled to get it working. The next day we waited two hours and almost missed our excursion due to the fact that the same tender was not working, leaving one working boat. To exaserbate an already bad situation the crew had forgotten to fuel the one working tender before the start of the day and had to stop for an additional 20 minutes to refuel. Perhaps the worse part in the two hours of waiting was the fact that the staff failed to make a single announcement to advise the passengers of what was going on.
One of the amenities that attracted us to Windstar was the availability of water sports off the back platform. In seven days of sailing the platform was NEVER OPENED. We were told by the staff that it was due to the fact that the seas were to rough. Ironically on two different days we passed other cruise ships that had their platform open to guests. Talking to other members of the staff we came to learn that there were frequent mechanical issue with the platform the was complicating its use, let alone equipment challenges. Again, the communication from the staff was notably absent and left passengers guessing.