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In the past, when I saw one star reviews for vacations I asked myself how people can do that for 5 star hotels. Well, here I am writing my one star (or should be 0) for this Cruise. First of all, I have to say that I loved Cuba. I went to cuba with very low expectations, I was in a resort in Varadero the week before the cruise and the experience was excellent, including the resort, the people, the service, the room and even the food. My main purpose for the cruise was to visit Cuba after a week in the beach...but I didn't see much of cuba. Excursions were completely disorganized. The Cruise Director is a clown, and a bad one. And when you put a Clown together with a Salsa dancer that only knows how to count to four to organize 120 people in 4 buses, that's what you get. A hour and a half delay. In addition the boat was always delayed. They always blame the weather (even the day that the cruise didn't sail). The only day that we were on time the joker woke us at 7:20am to call everybody take the temperature even if the disembarking was at 9, and they didn't even took our names or cabin numbers. The end of the story is that you lose most of your time in port because they are extremely disorganized, plus Cuba customs. They take you on a 3 hours tour where they want them to take you and you don't have extra time to do anything on your own. One example of what to expect was at Maria la Gorda. Like many other people, I was prepared with hiking gear to go to a natural reserve. Instead, we were 3 hours on a bus that took us to a place that was...nothing. Only and old lighthouse on the other side of the fence. I asked about changing that excursion for diving, it was u$s 165 for only one tank on a choppy day, when regular price for 2 tanks is $49 in Cuba and they will refund you if there's bad weather. About the cruise. This is a refurbished ferry that was burned and crashed an oil tanker (Do your own research on this one). It might be ok as a ferry, but It cannot handle very well the conditions in Cuba, it was a little bit windy but it was sunny all the time, standard weather for Cuba at this time of the year. I can't imagine it with a real storm, even a minor one. So expect it to move, and a lot. First I got an inside cabin, if you can call it a cabin. It was not even half the size of a small cruise cabin. I upgraded (after having to pay, and they are very good at getting your money) to an outside cabin. The carpets were stained and didn't look modern. the washroom had problems most of the time. Also the air conditioning was unpredictable. Food was college cafeteria grade. At the buffet, there were always the same, breakfast, lunch and dinner. The food seemed to come from Greece more than a month before, nothing was fresh at all. Fruits were mainly canned. They advertise that they serve Alberta beef, but I only seen overcooked pork and chicken. Also they changed the dinner plan to open seating. First day I was refused to enter one of the restaurants. They said it was booked by a group for the next 5 days, but other people got in. I got in the next day. Both restaurants serve exactly the same. Sometimes you have to wait 45 minutes, or go to the buffet. Entertainment was always the same, not much entertaining. On the positive side. After the shows, the band stayed playing and they were really good.

Worst Way to Visit Cuba

Celestyal Crystal Cruise Review by South-Cruiser

9 people found this helpful
Trip Details
  • Sail Date: December 2015
  • Destination: Cuba
In the past, when I saw one star reviews for vacations I asked myself how people can do that for 5 star hotels. Well, here I am writing my one star (or should be 0) for this Cruise.

First of all, I have to say that I loved Cuba. I went to cuba with very low expectations, I was in a resort in Varadero the week before the cruise and the experience was excellent, including the resort, the people, the service, the room and even the food.

My main purpose for the cruise was to visit Cuba after a week in the beach...but I didn't see much of cuba. Excursions were completely disorganized. The Cruise Director is a clown, and a bad one. And when you put a Clown together with a Salsa dancer that only knows how to count to four to organize 120 people in 4 buses, that's what you get. A hour and a half delay. In addition the boat was always delayed. They always blame the weather (even the day that the cruise didn't sail). The only day that we were on time the joker woke us at 7:20am to call everybody take the temperature even if the disembarking was at 9, and they didn't even took our names or cabin numbers. The end of the story is that you lose most of your time in port because they are extremely disorganized, plus Cuba customs. They take you on a 3 hours tour where they want them to take you and you don't have extra time to do anything on your own.

One example of what to expect was at Maria la Gorda. Like many other people, I was prepared with hiking gear to go to a natural reserve. Instead, we were 3 hours on a bus that took us to a place that was...nothing. Only and old lighthouse on the other side of the fence. I asked about changing that excursion for diving, it was u$s 165 for only one tank on a choppy day, when regular price for 2 tanks is $49 in Cuba and they will refund you if there's bad weather.

About the cruise. This is a refurbished ferry that was burned and crashed an oil tanker (Do your own research on this one). It might be ok as a ferry, but It cannot handle very well the conditions in Cuba, it was a little bit windy but it was sunny all the time, standard weather for Cuba at this time of the year. I can't imagine it with a real storm, even a minor one. So expect it to move, and a lot.

First I got an inside cabin, if you can call it a cabin. It was not even half the size of a small cruise cabin. I upgraded (after having to pay, and they are very good at getting your money) to an outside cabin. The carpets were stained and didn't look modern. the washroom had problems most of the time. Also the air conditioning was unpredictable.

Food was college cafeteria grade. At the buffet, there were always the same, breakfast, lunch and dinner. The food seemed to come from Greece more than a month before, nothing was fresh at all. Fruits were mainly canned. They advertise that they serve Alberta beef, but I only seen overcooked pork and chicken. Also they changed the dinner plan to open seating. First day I was refused to enter one of the restaurants. They said it was booked by a group for the next 5 days, but other people got in. I got in the next day. Both restaurants serve exactly the same. Sometimes you have to wait 45 minutes, or go to the buffet.

Entertainment was always the same, not much entertaining. On the positive side. After the shows, the band stayed playing and they were really good.
South-Cruiser’s Full Rating Summary
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Cabin Review

Cabin 3009
Small, Dirty, with smell. Bathroom and AC didn't work properly

Port & Shore Excursion Reviews

  • City Tour
    Very bad organization and Disembarking procedure. The guide changed the route on the middle of the trip because someone asked to change money. and BTY when we arrived to the bank it was an hour lineup. You can do most of the excursion by yourself walking from the port in half of the time.
    View All 212 City Tour Reviews