We went for our honeymoon. We arrived in the embarkation area to be greeted by a miserable girl who never once smiled and told us we had to register a debit card with her or deposit £200 on board at Reception as this was their policy, she looked as if she did not want to be there, did she not think for 1 minute we had been travelling all day to get there to enjoy our holiday,just flown 8 and a half hours and were tired, so a smile would have gone a long way, the rest of the staff were jolly. We decided to forget about her and enjoy our holiday.
Next up we had paid for an outside cabin and were given an inside cabin. Went to Reception to ask where our outside cabin was and there was a queue a mile long with complaints, most of them were about the rooms. We were told to return after 7pm to see the Supervisor, so we did and she informed us they were fully booked and they could only move us to a double room, I informed her my husband was claustrophobic but I don't think she cared as she kept saying they could not move us to an outside cabin, but they would try next week, so we had to make do with the inside cabin, my husband spent most of his time on deck as he could not stay in the room, they sent a bottle of champers as a way of apology but no compensation for the upset and inconvenience.
We also paid for the drinks package £798.00 for 2 of us for 2 weeks, a rip off as most drinks had supplements on, unless you are a heavy drinker and will drink anything then it probably would be okay, poor quality drinks. We even had to pay for bottled water after paying that extortionate amount. When our luggage arrived we noticed our original cabin number 812 which we should have been in was scribbled out and 828 wrote on which we were given. We did feel sorry for the reception staff as they did not know how to deal with the complaints there were so many. Our cabin man Giddy was wonderful the first week he was so nice and hard working.
cabin 828 on deck 1 inside cabin had a double bed, was nice but not for us as we requested a window
cabin 655 on deck 2 outside cabin very nice, near to the disembarkation door and was not noisy at all.