We just finished our trip on the NCL Jewel. I learned one thing I can state with absolute certainty. When a person on the staff uses the phrase, "I will look into it.", they are really telling you to go away because they don't care enough to help! This canned phrase, used by most of the upper staff, is simply a polite way they use to say I will do the bare minimum to make you go away!

The primary reason for my lack of satisfaction in from three events. One involving my 15 month old son getting sick, one involving people smoking on the balcony two rooms toward the bow of the ship in front of ours and the third being terrible service in the Tsar's Palace restaurant.

The biggest problem was the horrible, rude incomprehensibly poor behavior and judgement of the staff when my son threw up in his stroller directly next to the registration desk. Let me paint the picture. We were headed to dinner at Azura with me, my wife our 4 year old and the baby. The baby erupted and threw up all over himself and his stroller. Nightmare! It was terrible and we didn't know what to do. We wanted to clean up our son, but to move him without a towel would have spread the puke everywhere. Had we pushed him back to the room in the stroller we would have spread vomit through the whole of the ship. We didn't want to do that. We used all the wipes we had and were begging for something to help clean up our son and stroller. We were literally next to the desk and we asked for help three times! The lady who we talked to treated us horribly and did not communicate the situation properly to housekeeping. We literally were stranded next to the desk for 20 minutes before help arrived. We asked three times for help during this time! All we wanted was a towel to pick up our son and clean the vomit from his whole body and stop the pooling vomit from spilling. She responded with a curt, I have called housekeeping twice when we pleaded for help. She then went back to helping other guests in line despite our mini crisis. Read more