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We were the 3rd cruise after Dry dock and the AC in the entire Sector of Deck 10 Caribe Starboard side midsection was barely working! When walking in the hallway of the entire area mentioned above you could feel the stuffiness and hotter air temperature due to the AC not working efficiently. We had been on the Emerald Princess just 3 months prior but on a different deck so we had a good reference as to what a "properly working AC" should feel like. We paid a premium to have a Balcony, but could not enjoy the view etc. due to having to keep the Curtains and Drapes fully closed to curtail the heat and sunlight to make the barely working AC temperature tolerable. We reported the AC problem twice to Customer Service, and after two days someone made and appearance to our Cabin but the AC problem was not fixed. Even though they left a card next to the thermostat claiming that the problem was fixed. We also had a leak in the back of the toilet which caused a constant puddle issue. Once again, we had to call twice before Customer Service finally sent someone to fix the leak..two days later! re: Entertainment: The Productions shows were all very good. The Single acts on the other nights in the main showroom were both very talented but not seasoned enough for a major show room on a 3,000 passenger ship. Both of the Singers would be better suited for the Lounges. The ambiance in Piazza [atrium] would have been better if they utilized the Piano player more. The Steel Drum & Violin act was a nice novelty but it was not soothing enough to endure for long periods of time.

AC still not working efficiently after 3rd cruise after dry dock; hot in cabin.

Emerald Princess Cruise Review by Rfinnshw

Trip Details
We were the 3rd cruise after Dry dock and the AC in the entire Sector of Deck 10 Caribe Starboard side midsection was barely working! When walking in the hallway of the entire area mentioned above you could feel the stuffiness and hotter air temperature due to the AC not working efficiently. We had been on the Emerald Princess just 3 months prior but on a different deck so we had a good reference as to what a "properly working AC" should feel like.

We paid a premium to have a Balcony, but could not enjoy the view etc. due to having to keep the Curtains and Drapes fully closed to curtail the heat and sunlight to make the barely working AC temperature tolerable. We reported the AC problem twice to Customer Service, and after two days someone made and appearance to our Cabin but the AC problem was not fixed. Even though they left a card next to the thermostat claiming that the problem was fixed.

We also had a leak in the back of the toilet which caused a constant puddle issue. Once again, we had to call twice before Customer Service finally sent someone to fix the leak..two days later!

re: Entertainment: The Productions shows were all very good. The Single acts on the other nights in the main showroom were both very talented but not seasoned enough for a major show room on a 3,000 passenger ship. Both of the Singers would be better suited for the Lounges.

The ambiance in Piazza [atrium] would have been better if they utilized the Piano player more. The Steel Drum & Violin act was a nice novelty but it was not soothing enough to endure for long periods of time.
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Cabin Review

Balcony
Cabin BE C623
The AC in our Cabin and the entire Deck 10 Caribe Deck starboard side midsection was not working efficiently. This problem existed for the entire duration of our cruise.

The toilet leaked for 2 days, causing a puddle issue, and it took two days and two calls to Customer Service before someone showed up to resolve the problem.
Riviera Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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