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This was supposed to be a 5 star cruise over Christmas. We had paid a premium price for this and were disappointed before we even got on the ship. Our tickets arrived 2 weeks before the cruise. When we checked them we found that the itinerary had been changed and no longer stopped at Norfolk Island. Stopping at Norfolk Island was the main reason that we booked this. Our Travel Agent checked with Ponant and found that the itinerary was altered back in June and he was not told of this. At this late stage we really had no alternative but to except this . When we arrived at the ship it was chaotic and there did not seem to be any organisation. We were very concerned when we boarded as there was no security checking of hand luggage. In view of the fact that it had only been 5 weeks since the Paris shootings, and that this was a french ship, we really felt that security should have been more rigorous. At no time when we re-boarded were any bags checked. At the mandatory lifeboat drill my husband found that he had a defective life jacket. He reported this to 2 different crew members who told him that it would be replaced. It never was. As Norfolk Island was no longer on the itinerary we had more time at sea. I found this very boring as there was not enough going on. The Lectures were not of interest to me and so other than reading a book there was little else to do, unless you wanted the spa. We tried Afternoon tea. What a fiasco. You had to get a mug and make your own tea from the urn. One day there was even a Salsa dance class going on in the middle of the room. This is such a contrast to how Seabourn and Silversea arrange Afternoon Tea. A white gloved waiter who serves you with an assortment of teas, sandwiches and cakes. This is how it should be done. The dining overall was satisfactory. However on Christmas Eve only 1 restaurant was open and no buffet. When we arrived we were shown the menu. It was a set meal, 1st course an Egg dish (I do not eat eggs) 2nd and 3rd courses seafood (I am sick if I eat seafood). We asked what I could have instead and was told nothing. I would have to sit through 3 courses with no food. At this we walked out of the restaurant. We decided to order room service instead, even though the cabin only had 1 chair and a tiny table. We were told that there was no room service on Christmas Eve and that we must eat in the Restaurant. Their brochure says 24 hour a day room service. When I said that I could not eat a large part of the menu the receptionist then asked the chef what he was prepared to cook. He said a steak and salad. I said that was OK as long as my steak was well done. When it came it was bright red in the middle and the salad was limp and looked old. I could not eat this, so had no dinner that night. Christmas Day was another none event. We sailed around White Island, which took all of 20 minutes and that was it . We were at sea for the rest of the day with no particular Christmas events planned. You were not able to pre book Excursions. I have never been on a cruise before when this is the case.We had to wait until the excursion desk opened and then it was a free for all, loads of pushing and queue jumping. The excursions when you got them were fine and quite interesting. We disembarked at Akaroa. There is no proper wharf there and we had to disembark by tender, along with your suitcases. This was very badly organised and we were told one thing one minute only to be altered by another crew member a few minutes later. I cannot believe that they ended a cruise here, as getting to Christchurch from here is not easy, as there are no taxis or Hire cars in Akaroa. This is probably one of the worst cruises that I have ever been on and I feel if Ponant want to get into the Australian luxury cruise market they need to improve dramatically.

Very Disappointing

Le Soleal Cruise Review by Trhols2

21 people found this helpful
Trip Details
This was supposed to be a 5 star cruise over Christmas. We had paid a premium price for this and were disappointed before we even got on the ship. Our tickets arrived 2 weeks before the cruise. When we checked them we found that the itinerary had been changed and no longer stopped at Norfolk Island. Stopping at Norfolk Island was the main reason that we booked this. Our Travel Agent checked with Ponant and found that the itinerary was altered back in June and he was not told of this. At this late stage we really had no alternative but to except this .

When we arrived at the ship it was chaotic and there did not seem to be any organisation. We were very concerned when we boarded as there was no security checking of hand luggage. In view of the fact that it had only been 5 weeks since the Paris shootings, and that this was a french ship, we really felt that security should have been more rigorous. At no time when we re-boarded were any bags checked. At the mandatory lifeboat drill my husband found that he had a defective life jacket. He reported this to 2 different crew members who told him that it would be replaced. It never was.

As Norfolk Island was no longer on the itinerary we had more time at sea. I found this very boring as there was not enough going on. The Lectures were not of interest to me and so other than reading a book there was little else to do, unless you wanted the spa. We tried Afternoon tea. What a fiasco. You had to get a mug and make your own tea from the urn. One day there was even a Salsa dance class going on in the middle of the room. This is such a contrast to how Seabourn and Silversea arrange Afternoon Tea. A white gloved waiter who serves you with an assortment of teas, sandwiches and cakes. This is how it should be done.

The dining overall was satisfactory. However on Christmas Eve only 1 restaurant was open and no buffet. When we arrived we were shown the menu. It was a set meal, 1st course an Egg dish (I do not eat eggs) 2nd and 3rd courses seafood (I am sick if I eat seafood). We asked what I could have instead and was told nothing. I would have to sit through 3 courses with no food. At this we walked out of the restaurant. We decided to order room service instead, even though the cabin only had 1 chair and a tiny table. We were told that there was no room service on Christmas Eve and that we must eat in the Restaurant. Their brochure says 24 hour a day room service. When I said that I could not eat a large part of the menu the receptionist then asked the chef what he was prepared to cook. He said a steak and salad. I said that was OK as long as my steak was well done. When it came it was bright red in the middle and the salad was limp and looked old. I could not eat this, so had no dinner that night. Christmas Day was another none event. We sailed around White Island, which took all of 20 minutes and that was it . We were at sea for the rest of the day with no particular Christmas events planned.

You were not able to pre book Excursions. I have never been on a cruise before when this is the case.We had to wait until the excursion desk opened and then it was a free for all, loads of pushing and queue jumping. The excursions when you got them were fine and quite interesting.

We disembarked at Akaroa. There is no proper wharf there and we had to disembark by tender, along with your suitcases. This was very badly organised and we were told one thing one minute only to be altered by another crew member a few minutes later. I cannot believe that they ended a cruise here, as getting to Christchurch from here is not easy, as there are no taxis or Hire cars in Akaroa.

This is probably one of the worst cruises that I have ever been on and I feel if Ponant want to get into the Australian luxury cruise market they need to improve dramatically.
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Cabin Review

Cabin 419
The cabin was well appointed, clean, modern and tiny. The bathroom was again well appointed , with a separate toilet and tiny.

Port & Shore Excursion Reviews