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We had the absolute worst vacation experience ever. We have been unable to come to a resolution with Princess. We strongly feel that the advertising, services and the product were mi-represented to us, and we are extremely unhappy with all attempts at resolution, both on-board and after disembarkation with "customer service". Stateroom 617 1) Accommodations- Princess Cruise lines claims on their website to offer "Premium accommodations and luxurious appointments" for their balcony staterooms, which was the cabin type we purchased. On top of our accommodation being very dirty (we have pictures) there was a deep persistent rattle under our bed, which shook the entire bed, to the point we could not sleep at night. We also experienced night crews working right over our room and noise in the hallways, such as loud thumping, chaise lounges being moved, machinery being run at night etc. We tried to get our room changed, and would have even paid for an upgrade, but the only available cabin was not of similar or better accommodation. There was also a septic stench at times, as the toilet next to our room kept malfunctioning. Additionally, we had a Norovirus outbreak on our ship, meaning we were confined to this cabin under quarantine, and we could not get food delivered to our room. After we disembarked we discovered this 50 year old ship has one of the highest rates of Norovirus. 2) Service Issues- We have numerous complaints documenting the poor service from the room service to the dining staff, and multiple cases of rude employees, saying shocking statements to us like, "It doesn't matter how long your food takes, you are under quarantine". Room service was took anywhere form 1-2 hours, and our order never came to us correctly, missing items, broken coffee pots, etc. Several times when we called the phone just rang and rang. Despite claims by Princess Cruise lines that standards of dining-dressing would be enforced, they never were, adding to the over all lackluster experience. The poor service has continued since we have been off the ship with our dealings with post- cruise customer relations. 3) Product claims- We felt that we have been falsely advertised to- the entertainment was far from "world class" as claimed by Princess, and most of the activities are centered around a "sales" pitch for you to buy something. The food was billed as "gourmet" yet we received microwaved breakfast sandwiches and many other simply terrible items. Additionally, we had asked for a private dining experience, yet we were seated with another couple and served at the same time by the waiter, who treated us the entire time as if we were a "4 some". This is on top of an expensive shore excursion we took that was advertised as "very active" yet was 6 hours of driving, and simply walking at a slow pace over flat ground. Additionally, numerous times on our trip we went to use amenities, hot tubs pools, stores etc, and they were closed. This entire cruise was "oversold" to us. Ultimately, we have pages and pages documenting our entire bad experience. We are seeking a refund for our cruise.

An endless inescapable nightmare at sea; do not waste your money or time!

Caribbean Princess Cruise Review by NeverLand77

2 people found this helpful
Trip Details
We had the absolute worst vacation experience ever. We have been unable to come to a resolution with Princess. We strongly feel that the advertising, services and the product were mi-represented to us, and we are extremely unhappy with all attempts at resolution, both on-board and after disembarkation with "customer service".

Stateroom 617

1) Accommodations- Princess Cruise lines claims on their website to offer "Premium accommodations and luxurious appointments" for their balcony staterooms, which was the cabin type we purchased. On top of our accommodation being very dirty (we have pictures) there was a deep persistent rattle under our bed, which shook the entire bed, to the point we could not sleep at night. We also experienced night crews working right over our room and noise in the hallways, such as loud thumping, chaise lounges being moved, machinery being run at night etc. We tried to get our room changed, and would have even paid for an upgrade, but the only available cabin was not of similar or better accommodation. There was also a septic stench at times, as the toilet next to our room kept malfunctioning. Additionally, we had a Norovirus outbreak on our ship, meaning we were confined to this cabin under quarantine, and we could not get food delivered to our room. After we disembarked we discovered this 50 year old ship has one of the highest rates of Norovirus.

2) Service Issues-

We have numerous complaints documenting the poor service from the room service to the dining staff, and multiple cases of rude employees, saying shocking statements to us like, "It doesn't matter how long your food takes, you are under quarantine". Room service was took anywhere form 1-2 hours, and our order never came to us correctly, missing items, broken coffee pots, etc. Several times when we called the phone just rang and rang. Despite claims by Princess Cruise lines that standards of dining-dressing would be enforced, they never were, adding to the over all lackluster experience. The poor service has continued since we have been off the ship with our dealings with post- cruise customer relations.

3) Product claims- We felt that we have been falsely advertised to- the entertainment was far from "world class" as claimed by Princess, and most of the activities are centered around a "sales" pitch for you to buy something. The food was billed as "gourmet" yet we received microwaved breakfast sandwiches and many other simply terrible items. Additionally, we had asked for a private dining experience, yet we were seated with another couple and served at the same time by the waiter, who treated us the entire time as if we were a "4 some". This is on top of an expensive shore excursion we took that was advertised as "very active" yet was 6 hours of driving, and simply walking at a slow pace over flat ground. Additionally, numerous times on our trip we went to use amenities, hot tubs pools, stores etc, and they were closed. This entire cruise was "oversold" to us.

Ultimately, we have pages and pages documenting our entire bad experience. We are seeking a refund for our cruise.
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Cabin Review

Balcony
Cabin BB 617
There was a DEEP persistent rattle directly under our bed.
Aloha Deck Inside Cabins, Balcony Cabins, Suite Cabins

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