My husband and I just completed our first Europa 2 trip, Capetown to Capetown 12/19/15 to 1/3/16, with port stops along the way in Luederitz and Walvis Bay, Namibia, and then on to Mossel Bay, Durban, and Port Elizabeth. We had six sea or mostly sea days on this 15 day cruise, so we had opportunities to test most of the offered services on the ship. We have done several other luxury cruises in the recent past, including on Silver Sea, Regent, Seabourn, and AMA Waterways, for comparison, plus I have done two Holland America trips to Alaska.
Below is a summary of key points for English-speaking cruisers considering this ship, and at the end is a link to the Cruise Critic subforum I wrote about it as I cruised, if a reader wishes much greater detail ( or wants to ask questions). On the link you can see my day-to-day blog as the cruise progressed, as well as links to Photobucket pictures my husband took of the ship, its food, atmosphere, and ports on the itinerary. In case the link breaks, it can also be found on CC entitled "Out of Africa, Live from the Europa 2, Cape Town-Cape Town” and is in the “luxury cruising” subforum of the “special interest cruising” forum.
We were in a penthouse suite, with a butler (unexpectedly upgraded), so it is possible experiences in a base suite without a butler might be different. Note neither I nor my husband have any relationship with Hapag-Lloyd, receive no compensation for writing reviews, and am not employed, directly or indirectly in the travel industry. My comments are thus independent.
PENTHOUSE SUITE: beautiful, modern, spacious, (550 square feet with the balcony) well-equipped with stocked mini-bar, large-screen TV in living area and an in-mirror TV in bathroom, with varying lighting options. I recommend reading the high-tech lighting and TV guide when you arrive or get a hands-on orientation (especially on how to read the daily menus in English on the TV), so as not to miss out on features..
The room locks have RFID features, so we did not have a single episode of our room cards malfunctioning and requiring us to go back to the front desk to get them reissued. There are both electronic and manual DO NOT DISTURB signs at the rooms, and they were always honored on this trip (i.e., no one charged into the room with our signs on for whatever reasons the cleaning personnel or butler deemed valid, as has happened a couple times on Silver Sea). Very nice big, deep bathtub, separate shower with seat.