Norwegian Star Review

4.0 / 5.0
2,583 reviews

Wonderful family vacation, but don't expect enthusiastic service.

Review for the Western Caribbean Cruise on Norwegian Star
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Mountinfun
2-5 Cruises • Age 70s

Rating by category

Cabin
Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service

Additional details

Sail Date: Dec 2015
Cabin: Family Suite
Traveled with children

My family spent New Years on a beautiful ship with all the trappings---beautiful ship, bountiful food, entertainment galore, and activities non-stop. Our family suite was well appointed, spacious and tastefully decorated. It lacked nothing except a balcony, but the trade off of more space compensated. I found the public spaces inviting and comfortable. The food was good, but didn't overly impress.

The major deficiency is in the lack of services in the food and beverage areas. The service lacked any special touched. It was acceptable but undistinguished. The bar keeps made excellent drinks but did so in a mechanical, professional fashion with very little panache. It may have been the lack of their ability in the English language (or that they were overly busy at times and seemed understaffed) but they made very little effort to banter or build rapport. They would struggle to survive at your local pub if tips were made on the level of service. The dining staff did a professional job but didn't do it with style or with any flourishes---acceptable but unremarkable. They seemed understaffed, overly busy and undertrained. The maître d's did very little to make the dining exceptional. They never helped the struggling waitstaff or conversed with the diners, The whole dining experience (especially at the specialty restaurants) need to be taken up a notch if they want to impress. Dining needs to be an experience.

I give them a C- on the service; passable but unremarkable. The only impressive service came from housekeeping and in the spa. Our butler (Melody), housekeeper (Jennifer), and butler (Chris) were all delights.

Cabin Review

Family Suite

Cabin SJ

Excellent! Great value. Three of us slept very comfortably except for all the joggers overhead.

Port Reviews

Belize City

Long bus ride but worth it. Authentic jungle experience. Family loved it.

Cozumel

Great way to see island. Snorkeling was just OK. Liked the dune buggy experience but it was on public roads---don't expect dunes.

Tampa

No excursion but liked Mariott Waterfront.

Roatan

Beach just OK at West End, Daughter liked the fish pedicure.

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