Costa Deliziosa Cruise Review by eugene999
- Sail Date: December 2015
- Destination: Transatlantic
- Cabin Type: Balcony Classic
Room steward was excellent but overworked, on other ships we never saw a room steward working every night at ten pm.
The waiters were overworked but excellent
The theater shows were consistently very good. Indeed they were the best shows we have seen than on any other cruise line we cruised with including Carnival, Princess and Celebrity.
The animation team was very good.
We only saw Max, the cruise director, at night for three minutes at the end of the theater show. No morning show on TV to announce the daily activities. In 26 days we met him once and his assistant we never met her personally. We were told that he was very busy in the office managing his duties. I expect that he would have had the same duties of cruise director as on other ships, but we saw all of them.
The captain did a very good job in handling the ship in good and foul weather but he never communicated with the passengers. On other cruise ships we always had an announcement at noon by the captain.
The persons at the tour desk were not informed and were not interested in finding information when asked for. They did not even know the location of the port on the Maya Coast and when we asked for a map they made no effort of finding the information.
No lectures about the coming ports, thus we arrived in port and had no idea of what to expect.
We are Canadian residents and we bought the cruise tickets in Italy. The first night at the restaurant they told us that there is no water on the table, only bottled water. Thus, we had to buy a water package since we could not have dinner with no water.
When we boarded the ship there was no welcome, we were told to make our way to the stateroom.
We had many sea days and no lectures. On other cruise lines such as Princess and Celebrity we consistently had very good speakers that every sea day lectured on topics of general interest, such as astronomy, famous explorers, economy, forensic science, use of radioactivity in science and health, etc. Given the high number of sea days on this crossing we were expecting such lectures but none were offered.
The Diario had notices not to hoard the chairs near the swimming pool and on the decks with the warning that the towels would be removed if the chairs were unoccupied. However, with the Costa line policy of cutting positions there were no pool personnel, as there are on other cruise lines, so it was impossible to enforce. The only personnel near the pool were the bar waiters and the animation team. Neither group was interested in enforcing the no hoarding rule.
Costa Club should have contacted us as first time users of Costa to a meet and greet and make sure we understood their policy and point system.
The manager of the customer desk had no customer manners. As mentioned above we were surprised of the fact that there was no drinking water at the restaurant at dinner and that we had to buy bottled water. When we questioned her on the night of December 2, 2015 she told us, quote: ”Avevte pagato cosi poco per la crociera che vi aspettate anche l'acqua a tavola ?” (translation, you have paid so little for your cruise that you expect water at the dinner table ?”). We paid what we were asked to pay and nobody told us that water was not included.
No buffet in first cruise, from December 2 to December 21. That meant no alternative to a seat down meal . When other cruisers boarded in Fort Lauderdale, the hotel director had the buffet opened at night as well.
It was our dream to travel with Costa for their excellent cuisine. Very disappointing, sometimes we had a hard time knowing what was on the plate, a lot of sauces covering dishes with no flavor. The vegetarian choices were not much better.
Finally quality for money: Costa's strategy seems to be to charge a reasonable daily fee to fill up the ship and then charge for everything possible to increase their profit. This strategy might work out well for Costa but most cruisers from different nationalities were not happy with the outcome. We often heard the comment that people would not come back. If Costa lowers the quality, then people would not come back even at a low price.
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