• TRAVEL NOTICE: Learn more about COVID-19
  • Write a Review
  • Boards
  • Log In
  • Find a Cruise
  • Deals
  • Excursions
  • More

Crystal Symphony Review

4.5 / 5.0
Editor Rating
323 reviews
50 Awards

So Over Stated: Bad Value for Your Money, Bad Customer Service

Review for Crystal Symphony to Australia & New Zealand
User Avatar
Mervat1
10+ Cruises • Age 60s

Rating by category

Cabin
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation

Additional details

Sail Date: Mar 2015
Cabin: Deluxe Stateroom with Verandah

I have cruised Crystal for the last few years and had many friend joining me every year from all over the world , this was our meeting place once or twice a year

I have a very stressful job going on vacation to relax is a must for me

for the last 2 year I can see the deterration of the quality of service , food , entertainment

Cabin Review

Deluxe Stateroom with Verandah

Cabin B1

Large chipped paint in balcony walls and sides , dirty seat cushions for outside chairs on couch inside cabin , no towles

in bathroom , room was not serviced , when I called house keeping I was told no one is assigned in my room ??

I said I am calling you from the room that was assigned to me and requested house keeping to come and service the room . imagine traveling from California to go on vacation ash face all this drama ,this was to be my vacation?

The worst part was the attitude for the woman on concierge office

there is no way the room is dirty ??? i said come on over ( she said she is too busy for this and will send housekeeping

140 Helpful Votes

Find a Crystal Symphony Cruise from $1,999

Want to cruise smarter?
Get expert advice, insider tips and more.
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.