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Crown Princess Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
2,116 Reviews

A Cheesy Cruise Line with Poor Service and Excessive Nickel and Diming

Crown Princess Cruise Review by steven@schriscpa.com

2 people found this helpful
Trip Details
  • Sail Date: Dec 2015
  • Destination: the Mexican Riviera
  • Cabin Type: Balcony

This was our 8th cruise, and our first on Princess. We chose the cruise for the itinerary, as well as a desire to try Princess out.

Our previous 4 cruises have been on Celebrity. We're going back to Celebrty.

We found the service to be subpar - mostly because the workers were stretched way too thin. We encountered several employees with really bad attitides in both the International cafe and the 7th floor martini bar - the bartender who gave us attitude when we ordered coffee - she curtly informed us that coffee is to be ordered in the 5th floor international cafe - even though she had a huge espresso machine behind the bar.

I think the rude service was due to the employees just being tired, and stretched too thin. That is more the fault of management in my opinion.

We got no beach towels with our balcony room, even though instructions on what to do with our beach towels was included in our daily program - a daily reminder of penny-pinching by Princess.

Food at the Crown Grill was great. All other food venues (we tried them all) was mediorcre at best.

Most things on the room setvice menu come at additional cost. If you want a pizza in your room from the pizza restaurant, the pizza is supposedly free, but they charge a $3 delivery fee (and no, you can't just pick it up yourself - not allowed). Pizza in the restaurant was quite good though, as was the service.

Service in the wine bar Vines was great, even though the poor guy working there was running his fanny off most times.

The "santuary" comes at a cost of $20 per half-day. It's an area that is just a cordoned off section of common area - more nickle and diming. We refused to pay for it.

Food was the most mediorcre we've ever experienced on a cruise line - no doubt the result of a tight budget being placed on the chef.

The layout of the ship is terrible - elevators that don't go to all floors, and elevator banks with no stairs nearby. I hope whoever designed this ship changed jobs.

There was more rust than I've seen on any ship. And our cabin balcony B744 had lots of rust around the entire balcony - really ugly and clearly indicative of a penny-pinching company.

Princess is owned now by Carnival corp - and it shows. This was the last cruise we'll take on any cruise line owned by Carnival.

steven@schriscpa.com's Full Rating Summary
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Cabin Review

Cabin B1 B744

Cabin was ok. If you like to stay at Holiday Inn, it is on par with that - not terrible, but nothing special. The cabin does show its age, even though the ship was supposedly refurbished not long ago.

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