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We were on the well documented Grand Princess Thanksgiving cruise to Hawaii. I won’t go into the details of the fire/power problem since they have been discussed at length on the Princess board. I just want to state that the Captain Roger Bolton, the Cruise Director Dave Cole, and the entire crew did an absolutely spectacular job in handling the situation. The Captain was calm, professional and kept us continuously informed. Dave Cole and the entertainment staff did an outstanding keeping us entertained over those many sea days. Finally, Princess Corporate went above and beyond with their compensation package. It is very true that Princess reads Cruise Critic. At the Captain’s Circle Party, the Captain referenced postings that he had read on CC. When I posted a message complimenting Dave Cole on the thread about our “incident”, he responded individually to my and everyone else’s posts. This ended up being one of our best cruises ever, and not because it was free. The food, service, and entertainment all seemed a notch above what we already thought were high Princess standards. The Ship Although she has some age, the Grand is one of our favorite Princess ships. We like any of the Grand Class ships which hold about 2,500 passengers. We find the Super Grand ships with 500 more passengers a bit too crowded. Although the Royal and Regal do not feel crowded to us, they are our least favorite Princess ships for reasons that have been well discussed on Cruise Critic. In addition to not feeling crowded, we like the covered pool and Conservatory area on the Grand Class ships. Unlike most other Grand Class ships, the Grand also has an Alfedos Pizza. While it does not have a Skywalkers, we do like the One5 Lounge. Since the Piazza was totally refurbished in late 2012, we found that area fresh and sparkling. The remaining public areas did show some wear and tear, but not more noticeable than many other Princess and other cruise line ships we have been on. Cabin We usually cruise inside cabins and this was no exception. We had Cabin P240. We love the Plaza Deck with its proximity to the Piazza and the International Café. We also find it very handy when coming back from a day ashore (did not happen much on this cruise) to just have to go up one deck to get to our cabin. For some reason the beds seemed unusually comfortable. We like firm but not rock hard mattresses and that’s what we got – no lumps either. There was one stain on the floor but it was clean. The bathroom was free of mold and rust and all the fixtures worked properly. Food We had 2nd seating traditional dining. The dining time on this cruise was 7:45 which we really like. We could either hit the early show and then eat or eat and make it to the late show. Perhaps because 2nd seating was not very busy, food was always delivered hot. We have had experience in the past with anytime dining where food would be delivered lukewarm at best. The lobster was generous and not at all rubbery. We ate one night in the Crown Grill and it was as expected. We ate lunch and breakfast a few times in the dining room and found the food well prepared and the service fast. We love the burgers etc. at the Trident Grill and we were not disappointed. The Horizon Court offered what seemed to be a wider variety of foods than what we recently experienced on the Island Princess. Service Our cabin steward Enrique provided excellent and friendly service. He quickly learned our habits and always seemed to be able to take care of things we were not around. We are not too demand but did have a few requests which he satisfied quickly. Several nights he made towel animals for the little toy monkey we always take with us. Our table server at dinner, Joaquin, and his assistant Mimi , provide outstanding service. Joaquin learned ours and our table mate's names the 1st night. The next day we saw him at breakfast in the Horizon Court. He immediately came over and greeted us by name. They were attentive, filling glasses and clearing dished rapidly. Service was fast without being rushed and we were usually done in about an hour and a half including desert and after dinner coffee. Entertainment The best we have had on any of our 20 plus Princess cruises. Dave Cole and his staff were fabulous. Most nights there were 3 shows in the theater and 2 or three shows in the Vista Lounge making it possible to see all the entertainment regardless of dining times. Acts that stood out were singer/impressionist Finis Henderson, the amazing harmonies of These Guys, and magician Jeff Peterson. The entertainment staff had lots activities scheduled during the day. One of the staff, Colgate, was from China. We all had great fun with him teaching him correct English pronunciation during trivia.

15 Days - 1 Port - One of Our Best Cruises Ever

Grand Princess Cruise Review by mreasier

5 people found this helpful
Trip Details
  • Sail Date: November 2015
  • Destination: Hawaii
  • Cabin Type: Interior
We were on the well documented Grand Princess Thanksgiving cruise to Hawaii. I won’t go into the details of the fire/power problem since they have been discussed at length on the Princess board. I just want to state that the Captain Roger Bolton, the Cruise Director Dave Cole, and the entire crew did an absolutely spectacular job in handling the situation. The Captain was calm, professional and kept us continuously informed. Dave Cole and the entertainment staff did an outstanding keeping us entertained over those many sea days. Finally, Princess Corporate went above and beyond with their compensation package.

It is very true that Princess reads Cruise Critic. At the Captain’s Circle Party, the Captain referenced postings that he had read on CC. When I posted a message complimenting Dave Cole on the thread about our “incident”, he responded individually to my and everyone else’s posts.

This ended up being one of our best cruises ever, and not because it was free. The food, service, and entertainment all seemed a notch above what we already thought were high Princess standards.

The Ship

Although she has some age, the Grand is one of our favorite Princess ships. We like any of the Grand Class ships which hold about 2,500 passengers. We find the Super Grand ships with 500 more passengers a bit too crowded. Although the Royal and Regal do not feel crowded to us, they are our least favorite Princess ships for reasons that have been well discussed on Cruise Critic. In addition to not feeling crowded, we like the covered pool and Conservatory area on the Grand Class ships. Unlike most other Grand Class ships, the Grand also has an Alfedos Pizza. While it does not have a Skywalkers, we do like the One5 Lounge. Since the Piazza was totally refurbished in late 2012, we found that area fresh and sparkling. The remaining public areas did show some wear and tear, but not more noticeable than many other Princess and other cruise line ships we have been on.

Cabin

We usually cruise inside cabins and this was no exception. We had Cabin P240. We love the Plaza Deck with its proximity to the Piazza and the International Café. We also find it very handy when coming back from a day ashore (did not happen much on this cruise) to just have to go up one deck to get to our cabin. For some reason the beds seemed unusually comfortable. We like firm but not rock hard mattresses and that’s what we got – no lumps either. There was one stain on the floor but it was clean. The bathroom was free of mold and rust and all the fixtures worked properly.

Food

We had 2nd seating traditional dining. The dining time on this cruise was 7:45 which we really like. We could either hit the early show and then eat or eat and make it to the late show. Perhaps because 2nd seating was not very busy, food was always delivered hot. We have had experience in the past with anytime dining where food would be delivered lukewarm at best. The lobster was generous and not at all rubbery. We ate one night in the Crown Grill and it was as expected. We ate lunch and breakfast a few times in the dining room and found the food well prepared and the service fast. We love the burgers etc. at the Trident Grill and we were not disappointed. The Horizon Court offered what seemed to be a wider variety of foods than what we recently experienced on the Island Princess.

Service

Our cabin steward Enrique provided excellent and friendly service. He quickly learned our habits and always seemed to be able to take care of things we were not around. We are not too demand but did have a few requests which he satisfied quickly. Several nights he made towel animals for the little toy monkey we always take with us.

Our table server at dinner, Joaquin, and his assistant Mimi , provide outstanding service. Joaquin learned ours and our table mate's names the 1st night. The next day we saw him at breakfast in the Horizon Court. He immediately came over and greeted us by name. They were attentive, filling glasses and clearing dished rapidly. Service was fast without being rushed and we were usually done in about an hour and a half including desert and after dinner coffee.

Entertainment

The best we have had on any of our 20 plus Princess cruises. Dave Cole and his staff were fabulous. Most nights there were 3 shows in the theater and 2 or three shows in the Vista Lounge making it possible to see all the entertainment regardless of dining times. Acts that stood out were singer/impressionist Finis Henderson, the amazing harmonies of These Guys, and magician Jeff Peterson. The entertainment staff had lots activities scheduled during the day. One of the staff, Colgate, was from China. We all had great fun with him teaching him correct English pronunciation during trivia.
mreasier’s Full Rating Summary
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Cabin Review

Interior
Cabin IC P240
Clean and comfortable.
Lido Deck Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins