1. Home
  2. Cruise Reviews
  3. Norwegian Jewel
We actually had a wonderful cruise except for our Concierge he was worthless and that always causes a lot of un needed stress all the way around. We had called him on the first day and asked him to book our Christmas Eve and day after Christmas dinners as we choose to only pre-book our Christmas day dinner. Finally after not hearing from him with our confirmations on the 3rd day of the cruise i called him again and he stated you never called me and my sister-in-law was right there when i did, so i did not appreciate being called a liar. I finally gave up on him and turned to our wonderful butler Ronald, he got things straightened out for us on the 4th day of the cruise, we could actually enjoy ourselves more. Toot Toot our room steward was wonderful and did everything as we had asked of him. But there again a hic-up. He got sick and when his replacement came they emptied out our bin with my husbands 8 magazines, glasses and magnifying glass in it. Now we are only talking about minimum dollars but it is just common sense, you have a bin with all this stuff in it, you don't throw it away!!??!! All of the shoes were good. We ate in all the restaurants except Teppanyaki. One slight problem we had was in Tsars Palace as they had the waiter also going for drinks, which just put a slight delay in getting our dinner order in. But once it was in, there was no problem at all. We were surprised at the fact that Cagney's meat was not up to par as usually we experience, maybe it's because we ate at Le Bistro on the prior night and it was exceptional!!! Moderno on the last night was horrible, not at all what we usually experience....

One bad Apple!!

Norwegian Jewel Cruise Review by plumber22

1 person found this helpful
Trip Details
We actually had a wonderful cruise except for our Concierge he was worthless and that always causes a lot of un needed stress all the way around. We had called him on the first day and asked him to book our Christmas Eve and day after Christmas dinners as we choose to only pre-book our Christmas day dinner. Finally after not hearing from him with our confirmations on the 3rd day of the cruise i called him again and he stated you never called me and my sister-in-law was right there when i did, so i did not appreciate being called a liar.

I finally gave up on him and turned to our wonderful butler Ronald, he got things straightened out for us on the 4th day of the cruise, we could actually enjoy ourselves more. Toot Toot our room steward was wonderful and did everything as we had asked of him. But there again a hic-up. He got sick and when his replacement came they emptied out our bin with my husbands 8 magazines, glasses and magnifying glass in it. Now we are only talking about minimum dollars but it is just common sense, you have a bin with all this stuff in it, you don't throw it away!!??!!

All of the shoes were good.

We ate in all the restaurants except Teppanyaki. One slight problem we had was in Tsars Palace as they had the waiter also going for drinks, which just put a slight delay in getting our dinner order in. But once it was in, there was no problem at all.

We were surprised at the fact that Cagney's meat was not up to par as usually we experience, maybe it's because we ate at Le Bistro on the prior night and it was exceptional!!! Moderno on the last night was horrible, not at all what we usually experience....
plumber22’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Norwegian Jewel price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Cabin 14010
It was great as usual. We have not been on the Jewel since 2012 and they have replaced the carpeting which was a nice touch. Other than that nothing seemed to have changed. It is called the Lily Suite and still has the same pictures hanging on the walls. It was nice having the egg crates on the childrens bed for our guests too sleep on, they said it was comfortable!!
  Norwegian Jewel Deck Plans

Port & Shore Excursion Reviews