This was our second cruise, first with Viking. We did the Heart of Germany cruise for the holidays.
The ship was amazing. Brand new this season. Clean and modern. The service on the boat was out of this world. The crew was insanely committed to ensuring that all the passages had an amazing time. I don't think that their was a single time we walked by them without one of them asking if we need anything or saying hi. The captain was true leader among them. He was always working. Weather it was carrying luggage to the rooms, putting out the gangway, or just ensuring all the guest were having a great time. We saw and talked to him very day, amazingly nice guy. The service staff was hard working and some of the best I have ever come across. Everyone from the cabin stewards to the servers in the restaurants. Can't say enough good things about the staff.
The itinerary was great, all the included tours were informational and well run, and the tour guides were knowledgeable and kind. Those you do have to take some buses, some trip were up to 1.5 hours ride from the boat, Viking has their own fleet of luxury motor coaches with bathrooms and comfortable seats. We literally just had to choose which tour we wanted to go on (Short, regular, or extended) and they did all the work. There is plenty of free time in each destination for exploring on your own. There were little to no kids on the boat. Few teenagers, but they were all VERY well behaved. We got to meet great people from all around the world. The ship felt like a small community that we didn't want to leave by the end of our adventure!
The food can be summed up with one word, SPECTACULAR. Breakfast, lunch, and dinner were tasty and filling. VERY filling, I think I gained 15lbs. on this trip.
There were a few cons, small details. The top deck was never able to be open due to the fact that on the Main river in Germany there were over 140 bridges that we passed under during our cruise. Some as low as a couple inches from the top of the boat. There is not fitness facility on the boat and the only track was on the top deck which was closed.
The internet on the ship is slow, but it was fine for us. We were trying to disconnect from the world anyways.
Overall I would highly recommend this cruise line and the Heart of Germany itinerary. Germany is a gorgeous country that everyone should experience once in their life. We have already booked out next cruise, 15 days in the Baltic! We look forward to travel with them again.
The cabin on the ship was gorgeous, with a balcony. Plenty of storage.