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The trip started off poorly when our bags were not immediately delivered at the airport carrousel. we were about 10 people and waited 1.5 hours. We were told by Air France they had been transferred to the ship directly, "like Costa". when we get outside the incompetent Rep from MSC was unable to answer anything. We found out later the bags were actually sitting on the tarmac and got the bags ourselves. Check IN went OK but makes no sense - Example you do not give your credit card at check IN. you need later to one of 8 machines once on board to activate your card The service in general was extremely poor quality. There is no sense of client centricity, courtesy that you find with other cruise lines. This means to me that the Hotel manager is not doing his job, nor is their a corporate culture of client satisfaction The security people I believe are Israeli and very serious from a protection perspective (appreciated) but not at all friendly and only speak English. They made you feel like a criminal every time you got on and off the boat. Literally I was affraid of being thrown up against a wall with the looks they gave. There was only one competent person in the Excursion desk. the others were just helpless. excursion are expensive for what they give. If you wanted to visit the ship 39 euros. on other lines it was free Food was really bad. the only really good meal was the Christmas Eve dinner and the pizza! The wine package publicized as being 215 ended up being billed for 264.50. don't ask me how it got to that price Their Casino allows smoking which is horrible and I found it very dubious personally. In the end it was the lack of client focus, lack of courtesy that has push me to write this negative review. The cruise was a Christmas gift from my in-laws for the whole family. MSC comes off is being money hungry, ill-bred and just bad. I have traveled on Costa, Carnival, Celebrity, Paul Gaugin, Cunard and Pontant – this was my first and last trip with MSC

Most horrendous service ever experienced when cruising; it ruined the entire experience.

MSC Orchestra Cruise Review by rightbank

7 people found this helpful
Trip Details
  • Sail Date: December 2015
  • Destination: Caribbean
  • Cabin Type: Balcony Stateroom – Fantastica
The trip started off poorly when our bags were not immediately delivered at the airport carrousel. we were about 10 people and waited 1.5 hours. We were told by Air France they had been transferred to the ship directly, "like Costa". when we get outside the incompetent Rep from MSC was unable to answer anything. We found out later the bags were actually sitting on the tarmac and got the bags ourselves.

Check IN went OK but makes no sense - Example you do not give your credit card at check IN. you need later to one of 8 machines once on board to activate your card

The service in general was extremely poor quality. There is no sense of client centricity, courtesy that you find with other cruise lines. This means to me that the Hotel manager is not doing his job, nor is their a corporate culture of client satisfaction

The security people I believe are Israeli and very serious from a protection perspective (appreciated) but not at all friendly and only speak English. They made you feel like a criminal every time you got on and off the boat. Literally I was affraid of being thrown up against a wall with the looks they gave.

There was only one competent person in the Excursion desk. the others were just helpless.

excursion are expensive for what they give. If you wanted to visit the ship 39 euros. on other lines it was free

Food was really bad. the only really good meal was the Christmas Eve dinner and the pizza! The wine package publicized as being 215 ended up being billed for 264.50. don't ask me how it got to that price

Their Casino allows smoking which is horrible and I found it very dubious personally.

In the end it was the lack of client focus, lack of courtesy that has push me to write this negative review. The cruise was a Christmas gift from my in-laws for the whole family. MSC comes off is being money hungry, ill-bred and just bad. I have traveled on Costa, Carnival, Celebrity, Paul Gaugin, Cunard and Pontant – this was my first and last trip with MSC
rightbank’s Full Rating Summary
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Cabin Review

Balcony Stateroom – Fantastica
Cabin B2 12024
the cabin was very well maintained, a bit small but nothing to complain about. Nice size balcony but average compared to other crusie lines
Clarinetto Deck Inside Cabins, Balcony Cabins

Port & Shore Excursion Reviews