MSC Orchestra Review

4.0 / 5.0
396 reviews

Most horrendous service ever experienced when cruising; it ruined the entire experience.

Review for the Caribbean Cruise on MSC Orchestra
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10+ Cruises • Age 50s

Rating by category

Value for Money
Public Rooms
Fitness & Recreation

Additional details

Sail Date: Dec 2015
Cabin: Balcony Stateroom

The trip started off poorly when our bags were not immediately delivered at the airport carrousel. we were about 10 people and waited 1.5 hours. We were told by Air France they had been transferred to the ship directly, "like Costa". when we get outside the incompetent Rep from MSC was unable to answer anything. We found out later the bags were actually sitting on the tarmac and got the bags ourselves.

Check IN went OK but makes no sense - Example you do not give your credit card at check IN. you need later to one of 8 machines once on board to activate your card

The service in general was extremely poor quality. There is no sense of client centricity, courtesy that you find with other cruise lines. This means to me that the Hotel manager is not doing his job, nor is their a corporate culture of client satisfaction

Cabin Review

Balcony Stateroom

Cabin B2

the cabin was very well maintained, a bit small but nothing to complain about. Nice size balcony but average compared to other crusie lines

Port Reviews

St. Maarten

we rented a car for 8 people just outside the main port entrance. less expensive

La Romana (Casa de Campo)

there is such a security problem that everytime we tried to go more than 2 blocks from the main square a Police man came and told us it was too dangerous to go back to the square


we took a boat ourselves across the bay to the old meridien hotel beach. very nice, good snorkeling

St. Kitts (Port Zante)

A nice day, good weather pretty views - 5 ziplines


we didn't have much time so we walked the centerof town ourselves which was nice, but as it was Sunday most things were closed

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