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Summary: This is a very nice upscale cruise ship. BUT I had heard a lot of hype about how good Celebrity was and the reality didn't live up to the hype. There are other Cruise Lines which are superior to at least this one experience. However, it's a cruise - what could be bad? In what follows I don't want to sound too negative, but there were alot of issues Pros: - Food quality tended to be very good. - Breakfast served before 10AM included excellent waffles, french toast, and pancakes. - Entertainment was very good. - Ship was clean for the most part and the staff tended to be very friendly. Cons: - Embarkation was a mess. The ship left port at 4:00PM with a life boat drill scheduled for 3:15PM, and they didn't start embarkation until 12:00. The welcome aboard lunch buffet shut down at 2:30PM. The result was that many in our party did not make it on board in time for lunch. - When we got on board the ship at 1:30PM, the cabins were not ready. - One person's luggage went missing. It didn't show up until after dinner on the first evening. - One of the cabins had electrical problems. - One of the cabins had mold in the bathroom. - The cabins are some of the smallest I have ever seen on a cruise ship, and we have done extensive cruising. My wife has a small handicapped travel scooter, and we had difficulty getting it in the cabin. Once in it blocked the entrance and the bathroom. There was no way to store it. - We had a large party (12 people) with 6 cabins. The first night we were not seated together because they got the reservation mixed up. - Breakfast ended at 10AM promptly. There was an extended breakfast until 11:30AM, but it lacked several items. - Lunch was from 12:00 to 2:30PM. After that food service was shut down except for the hamburger and hot dog grill outside (nothing special), pizza inside (mediocre), and ice cream (very good). - Selection of food choices was limited. There were about 20% fewer items on the menus than I had seen on other cruise lines. There was a single vegetarian selection each night. - No lobster or filet mignon on the dinner menu. The dinner menu did have prime rib one night and rack of lamb another. - The breakfast at the buffet was missing several items. Although there is a poached egg station, they overcook the eggs so you end up with hard-boiled eggs benedict. There were no breakfast sandwiches. There is no tea or coffee service at the tables, you had to get it yourself. - There is an upcharge for almost everything. Besides the now common "specialty" restaurants, there is an upcharge for things like many room service items. They wanted $4.50 for a glass of orange juice, although other juices, tea, lemonade, and coffee are available for no additional charge. If you bought the liquor or the soda package, you have to upcharge to "premium" for items like smoothies. Movies in the cabin are pay per view (about $6).

Not Up to Expectations

Celebrity Constellation Cruise Review by froggy500

1 person found this helpful
Trip Details
Summary: This is a very nice upscale cruise ship. BUT I had heard a lot of hype about how good Celebrity was and the reality didn't live up to the hype. There are other Cruise Lines which are superior to at least this one experience. However, it's a cruise - what could be bad? In what follows I don't want to sound too negative, but there were alot of issues

Pros:

- Food quality tended to be very good.

- Breakfast served before 10AM included excellent waffles, french toast, and pancakes.

- Entertainment was very good.

- Ship was clean for the most part and the staff tended to be very friendly.

Cons:

- Embarkation was a mess. The ship left port at 4:00PM with a life boat drill scheduled for 3:15PM, and they didn't start embarkation until 12:00. The welcome aboard lunch buffet shut down at 2:30PM. The result was that many in our party did not make it on board in time for lunch.

- When we got on board the ship at 1:30PM, the cabins were not ready.

- One person's luggage went missing. It didn't show up until after dinner on the first evening.

- One of the cabins had electrical problems.

- One of the cabins had mold in the bathroom.

- The cabins are some of the smallest I have ever seen on a cruise ship, and we have done extensive cruising. My wife has a small handicapped travel scooter, and we had difficulty getting it in the cabin. Once in it blocked the entrance and the bathroom. There was no way to store it.

- We had a large party (12 people) with 6 cabins. The first night we were not seated together because they got the reservation mixed up.

- Breakfast ended at 10AM promptly. There was an extended breakfast until 11:30AM, but it lacked several items.

- Lunch was from 12:00 to 2:30PM. After that food service was shut down except for the hamburger and hot dog grill outside (nothing special), pizza inside (mediocre), and ice cream (very good).

- Selection of food choices was limited. There were about 20% fewer items on the menus than I had seen on other cruise lines. There was a single vegetarian selection each night.

- No lobster or filet mignon on the dinner menu. The dinner menu did have prime rib one night and rack of lamb another.

- The breakfast at the buffet was missing several items. Although there is a poached egg station, they overcook the eggs so you end up with hard-boiled eggs benedict. There were no breakfast sandwiches. There is no tea or coffee service at the tables, you had to get it yourself.

- There is an upcharge for almost everything. Besides the now common "specialty" restaurants, there is an upcharge for things like many room service items. They wanted $4.50 for a glass of orange juice, although other juices, tea, lemonade, and coffee are available for no additional charge. If you bought the liquor or the soda package, you have to upcharge to "premium" for items like smoothies. Movies in the cabin are pay per view (about $6).
froggy500’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Service
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