We've cruised with RCI now for a number of years and generally like the cruise line.
This particular cruise was a bit of a mixed bag!
The good.... For an older ship about to be sold we were pleasantly surprised that it was in such good ship shape, was intimate and had more character than the newer RCI ships. Even our cabin was well appointed and more spacious than we expected (room 7106).
The not so good.... it's hard to explain the downside without listing a whole load of niggling faults that accumulate. I guess the best way to say it is that it feels like the ship is winding down to the sail of the ship in April next year.
For example... 1) Service around the ship - normally on RCI impeccable but on this cruise was variable... sometimes not enough bar staff and sometimes bar staff more interested in talking to each other. 2) Food was often lukewarm or cold 3) Entertainment seemed low key and forced rather than a pleasure... (note having spoken at length to one of the performers who I'll keep anonymous this isn't a surprise as they were generally not treated so good) 4) Processes like passport collection and distribution were badly organised (one required us to queue for 30 mins in the middle of our cruise).... etc.
We completed a mid-cruise review with these points and in all fairness to the crew every issue was recorded and raised with us discretely. There was at least some attempt to solve the problems but it was clear the effort was more about negating our complaints than solving the problem. For example the day we submitted our "food is cold" comment, the dining staff looked out for us and our food was delivered on piping hot plates and the whole table noted. It was a nice touch except that the next night it was again lukewarm.. and we weren't about to delay our food and make an issue every night.
We met a variety of people that were much more animated and displeased on the cruise.. from the first time RCI cruisers who were appalled at the rip off alcohol prices (note this is typical RCI and so if you're into alcohol we'd advise you find another cruise line) to a couple who have cruised with RCI many many times and even were on the Splendour the year after it first sailed (1997) who basically thought every aspect of the service and ship was worse.
Frankly and in complete fairness on the whole we had a great holiday despite things being below RCI normal standards.
much more spacious than we expected - but note level six cabins are quite a bit smaller.