This was not our first time on board the QM2 and we've sailed also on Queen Elizabeth as well. We are Gold Members and love all things Cunard until this sailing. We first sailed on her in 2012 and were blown away by her grace impeccable pristine flawless style.

We boarded the ship to in Brooklyn to find that the Britinnia Balcony cabin to our dismay was rundown. We also found that our Cabin floor was wet in half of the room as the cabin next door had flooded. I would have thought they would have checked adjacent areas for damage. A warning sign to us should have been the industrial fan in front of the door of the adjacent cabin when we arrived. As soon as we discovered our floor was wet (by taking off shoes) we mentioned this to our room attendant but it took 6 hrs after mentioning this to her and follow up calls for this matter to be look at. We ended up with an industrial fan in our room for 2.5 days to dry the floor. There was also notable dents dents in walls and cupboard doors. Paint work was dirty. The shower handle bracket kept falling off whilst using the shower and toilet didn't flush properly and blocked during the voyage. We reported blockage on day it happened after breakfast and it was still blocked after dinner we were on late seating 830pm. We discovered the room safe was not working on embarkation and we were told the battery needed replacing, unfortunately this to required follow up calls to finally get this fixed.

The lifts were not all working and mirrors in lifts were all damaged/rust marks and in urgent need of replacement. The general decor in some places of the ship was very run down. To add to our woes the Planetarium was not working. This was one of the main reasons for sailing again on this ship. No other substitute entertainment was organised in replacement except for a couple of unknown very old movies and movie documentary about Amy Winehouse. Read more