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Norwegian Jewel Cruise Review
4.0 / 5.0
Cruise Critic Editor Rating
2,389 Reviews

Questionable Charges

Norwegian Jewel Cruise Review by abs2009

1 people found this helpful
Trip Details
  • Sail Date: Dec 2015
  • Destination: the Mexican Riviera
  • Cabin Type: Balcony

Left LA round trip Mexico (a cruise that we've done 24 times prior) with stops in Cabo, Mazatlan and Puerto Vallarta. I enjoy this itinerary because it is relaxing and after traveling there so many times, I know where to Christmas shop. I just love Mexico and their culture and people.

The Jewel was my first time on the NCL Line. Their embarkation is the BEST by far. We arrived at 9:45am and was on the ship unpacking at 11:00am. Lunch was served and then off to the upper deck to just lounge around and get into the cruise spirit. It was like you had this extra day on the cruise. Off for a nap then ready for dinner. The choices of restaurants was wonderful and each one carried a theme as to the cuisine.

Our room 9104 with our room Steward 'I Dewa Putra' was incredible. We explained to him our preferences about 'real sugar versus chemical sugar' and we enjoyed regular coffee instead of decaf. Towelselections, bed arrangements, and other incidentals that make our trip our own. He remembered, and was just a wonderful gentleman who worked around my schedule of sleeping late (10:00am) and continental breakfast by room service. He was the intrigitual part of making our vacation unique and special to us. Our room was the smallest we've been in with the bathroom toilet area even smaller!! I'm 6'4" and 220 lbs. I banged by elbows everywhere in the toilet area. Just how many passengers can you put on a ship? See NCL. Not good.

The food from what I was served was poor to fair. My spouse's meals were enjoyed with gusto. One evening I ordered room service for dinner and had the "herb 1/2 chicken with veggies, baked potato, and a side sauce". It was INCREDIBLE!!! Seriously it was one of the BEST meals of the cruise. My other meal was from Chin-Chin Restuarant. Again one of the best meals that was INCREDIBLE!! The support staff who tends to your food orders, does so with such professionalism. Friendly, humorous and just full of life. They are amazing.

Now comes the bad part. Effective August 15, 2015, NCL started this "Service Charge" of $13.50 daily for certain staterooms and $14.50 daily for suites. Read the "Ticket Contract" about these fees and its states in Paragraph 3 sections (a) to (d) about how the fees are up to your discretion but these fees are USED, dispersed and dispersed to the staff and crew subject to "JOB PERFORMANCE" reviews. That makes each and every passenger over the age of three (3) becoming a part of the employer/employee relationship. Then try to go to the Pursers Office (front desk) and get these fees removed from your account. After 4 hours of discussions about how you get a refund between 2-4 weeks, I made it very clear that I had spoken to my Credit Card Company and was told by said Credit Card Company that if NCL refused to cooperate I would be able to dispute the entire balance and that my balance due could be tied up for 60-90 days. When you "do the math" there was 2,700 individuals on board my cruise. It was a FULL cruise. 10% was 3 years and under, that leaves 2,430 X $13.50 (average) = $32,805.00 daily X 7 days = $229,635.00 per week of "Service Fees" that NCL purports goes to the entire staff BASED upon compensation packages for each individual's. $229,635.00 X 4 weeks = $918,540.00 in "Service Fees" per month. Do the staff and crew get a "Performance Review" monthly or quarterly, half a year or annually? As a business owner you're paying NCL's payroll. If not then where is the "Service Fees" actually going to? After the signing of the "required documents" where you have to state why your not willing to give your stewards, waitress, bartenders and the like a tip, I made it VERY clear that I was not going to complete any of that as I wasn't, at the time, displeased with any of the service staff. I tip to whom I wish, not what is expected by NCL. The guilt trip that ensues is enough to make you lash out against NCL having their hands in your pockets trying to get every penny, nickle, dime, quarter and dollar. Room Service is $7.95 with 18% gratuity. Any other cruise line does not charge this. I do in fact give room service staff a tip for bringing my meal to me. I give individuals CASH not placed upon my account. I've always done this. AND never had to be charged for "room service"!!

These policies of paying for the payroll of the staff and crew on board the ship is really a disgrace. NCL has take the position that although this is not mandatory, the front desk comes across as this is the way things are and does EVERYTHING in their individual powers to discourage you from waiving your RIGHT not to do this. It is despicable and not the way to grab money from your passengers. The ship was very nice and kept clean. All crew and staff when they walked by you would smile and say Good morning/afternoon/evening. They made you feel good with being onboard.

The disembarkation was unique as well. NCL has this "easy walk off" and if you have limited luggage, can carry your luggage off with you, you can leave early when the ship has been cleared. Just stand in line and first call your off. This was wonderful.

All in all, this cruise was comfortable, relaxing and just what the doctor ordered. The constant penny, nickel and dime attitude of NCL is not. Will I travel on NCL again? Time will tell.

abs2009's Full Rating Summary
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Cabin Review

Cabin BX 9104

See above.

If your room Steward id "I Dewa Putra" you're in for a real treat. He is wonderful and amazing.

Port & Shore Excursion Reviews

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