Don't know where to even begin, let me start by saying this was my second time on the Spirit. Our first experience was excellent, we had no reservations about going again and were excited to experience it for a second time. Boy were we in for a big surprise! It all started when we had to report on deck after boarding for the muster, I seriously can't count on both hands how many times they shuffled us and the couple with us around the deck! It was extremely unorganized and multiple people kept telling us to move here then someone would come along and push us back to another side then another person will come and put us back where the last person just moved us from and so on and so forth it became a huge joke amongst everybody that was in the group watching what was going on. I think most of us passengers knew more what was going on than the crew at that point. After the drill we headed directly to the bar on deck behind raffles. We were the first to arrive and sit at the bar and still could not get bar service! The bartenders looked very frazzled before people even started showing up, it took forever to get a drink even when I was sitting in the middle of the bar and told both bartenders several times I needed a drink when they were done and they just kept running circles around each other. There was no personal interaction with either bartender and as many times as I tried to get their attention so they knew I needed a drink, other people were having to order for me because I couldn't get waited on. The first thing I do when I get on ship is look for my own bartenders someone who will take care of me and will have fun on the job. Aside from pre paying my gratuities I had a $50 bill in my pocket waiting to find the right bartender and neither was worthy of even a dollar! It never did get any better over the course of the week, I can't believe there was not even any poolside bar service I have never seen anything like it in my life.

The food was absolutely horrible, no matter what area, what time or what day we went. Based on our last experience on the Spirit, we were looking very forward to the fabulous food and service that came with it, what a huge disappointment. The buffet did not have the best of selections like last time, the food was cold, forget about getting cooked to order eggs in the morning unless you wanted to wait 40 minutes. We are not picky eaters either and we felt we couldn't even get a decent meal in the main dining areas. We did have good service one evening in the Garden and that was it, the rest was mediocre at best and one night in the Garden we got the worst food and worst service we've ever received in our lives! The server was borderline rude and very disinterested in being there and taking care of us. She was more concerned with what was going on around her and the rest of the dining room, which resulted in her not even taking our drink orders until we asked, after our food came in which every single order she had screwed up because she wasn't paying attention, then screwed up our drink order and then never came back again.

Staff in general amongst the ship didn't seem to know much about what was going on nor have an understanding for anything you ask them. The tendering was absolutely horrible and very disorganized. My husband went to go get a ticket poolside at 6:30 a.m. to get off the ship. We did not have an excursion planned and when he got there the guy told him he was the first one to receive a ticket to get off the ship. However when it came time to tender to the island, it took almost 3 hours. We lost almost half of our time on the island because nobody knew what they were doing while trying to get us off the ship. Read more