Norwegian Spirit Cruise Review by Staycg
- Sail Date: November 2015
- Destination: Western Caribbean
- Cabin Type: Balcony
The food was absolutely horrible, no matter what area, what time or what day we went. Based on our last experience on the Spirit, we were looking very forward to the fabulous food and service that came with it, what a huge disappointment. The buffet did not have the best of selections like last time, the food was cold, forget about getting cooked to order eggs in the morning unless you wanted to wait 40 minutes. We are not picky eaters either and we felt we couldn't even get a decent meal in the main dining areas. We did have good service one evening in the Garden and that was it, the rest was mediocre at best and one night in the Garden we got the worst food and worst service we've ever received in our lives! The server was borderline rude and very disinterested in being there and taking care of us. She was more concerned with what was going on around her and the rest of the dining room, which resulted in her not even taking our drink orders until we asked, after our food came in which every single order she had screwed up because she wasn't paying attention, then screwed up our drink order and then never came back again.
Staff in general amongst the ship didn't seem to know much about what was going on nor have an understanding for anything you ask them. The tendering was absolutely horrible and very disorganized. My husband went to go get a ticket poolside at 6:30 a.m. to get off the ship. We did not have an excursion planned and when he got there the guy told him he was the first one to receive a ticket to get off the ship. However when it came time to tender to the island, it took almost 3 hours. We lost almost half of our time on the island because nobody knew what they were doing while trying to get us off the ship.
Forget trying to get a good cup of coffee anywhere on the ship it was like mud from the buffet to the main restaurants to the Blue Lagoon. The cabin coffee was the best bet and was still just ok, however it was an inconvenience to get your dessert to go and have to go back to the room to make your own coffee. One night we went back and had no water when trying to fill our coffee pot. I called the front desk to let them know there was no running water in our room and she told me that there was an emergency and they had to shut the water off and hopefully they would have it fixed soon. Hearing there was an emergency when I'm in the middle of the ocean is not what I wanted to hear she could have said there was a plumbing issue or something... Not tell me there was an emergency! When we finally got running water again about an hour later, nasty, smelly black sludge kept filling our toilet. I think about every public bathroom throughout the ship that I went into had out of order signs and them and as the week progressed more and more restrooms were out of order!
We went to the pool party at night and no one was there except a handful of staff and a couple of passengers. We were excited to party the night away and forget about the first half of the week and even that was a dud. We lost and went to the galaxy, and had a drink or two and thought when we went back to the pool it should be hopping by then... what a joke when we went back out a little later no one was there. Unlike our last booking on this ship, the bars were closed around the pool and there was no food being served, it is no wonder how do you have a pool party with no food or drink? The white hot party was a bust due to the weather they have since moved it out on the pool deck instead of inside the galaxy of stars. Why they moved it outside is beyond me they sell a crap load of t-shirts get their money and then have nothing going on due to inclement weather. All they want is money money money and give nothing in return. Very disappointed to see that they are now charging for room service also. We waited all week in anticipation for the big midnight chocolate buffet, that never happened!
The only positive thing I have to say about the cruise was our room stewardess, she was very sweet and attentive and always had our room tended too, restocked, freshened up and a fresh towel animal waiting on our bed for us every evening. I was happy to give her everyone else's tips! :-)
So disappointed in this ship on so many levels, I could go on and on but I wont. It really does not take much to satisfy or make us happy but I feel after all the money that was spent on this cruise, it was a huge disappointment and you couldn't pay me enough to go on it again! Everyone we talked to on the ship seemed to feel the same, way to go NCL! We set extra aside to put a deposit down on our next cruise while on board, you know that didn't happen!!! I know other cruise lines that would be more than happy to take our money and give us a great vacation. Please, if you choose to sail Norwegian do not go on the Spirit!
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