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This statement is based on comparisons with numerous other cruises we have enjoyed with several cruise companies including two with Royal Caribbean (although they were about ten years ago). Our latest cruises have been with P and O, Thompson and Azamara, all of which we would travel with again. In November four of us traveled to Venice to join the cruise ship Splendour of the Seas for another cruise, this time from Venice to Dubia via the Suez Canal. All started well, getting on the ship was simple and well managed and we were quickly settling in on board. In view of the high bar prices we decided to purchase a drinks package which served us well and I think we got our monies worth out of it. Our first disappointment came when we entered our cabin and found that we had no Tea and Coffee making facilities and no fridge. The room itself was well appointed and cared for and our cabin steward was excellent throughout the cruise. On entering the washroom in our cabin we were surprised to find that the dispensers for shower gel etc. were empty and they remained so for the cruise. We dined on the first sitting on a table for ten guests and quite frankly the service was poor. Not only did we not get any wine/bar service for the first two nights, the food service to the table was slow and the food arrived luke warm. A discussion with the person supervising our waiter at the end of night two did not seem to fix any of the problems, so part way through the third evenings service I found another supervisor and asked him to send the Maître D to our table. He never arrived. At the conclusion of our meal we went and found the Maître D who said he had been told we wanted to speak to us but he had not come over and had passed the issue onto his supervisor. The following night’s service improved but it was never brilliant. It would have helped if our waiter could have remembered which meal went to which guest. Whilst on with the meals, the menus started to repeat early in week two which is another issue we have not had on other cruises. Also on our previous cruises the evening meal has usually consisted a starter course, soup, main course, sweet, cheese and biscuits and coffee. This was a starter, main course and sweet with coffee. If you wanted cheese and biscuits it came as a choice on the sweet menu, but did not give you a choice of cheeses or biscuits. The internet packages on board were unbelievably expensive with no option to simply pay for the minutes you use, the daily packages varied from 40 usd a day down to 20 usd depending on how many days you were purchasing. When compared to our last cruise when our internet bill for the whole of the fourteen days was less than £20.00. Disembarkation arrangements became a nightmare. Firstly we filled in the departure cards and handed them in as requested. Our travelling companions had luggage labels delivered to their room stating they were leaving the night before they were scheduled to leave, we got no labels at all. Jointly we went to find out what was happening and was met by a curt and unhelpful clerk who said the labels were wrong, we shouldn’t get any labels at all as we were leaving independently and we had to carry our own bags. Later we received a letter in our cabin contradicting this and stating we were all leaving the ship the night before our departure date. We returned to the desk and were advised by a more helpful young woman that the system had a glitch and she would sort the problems, we were to do nothing. The following day we returned to the desk to find out what was happening and were told the problems had been caused by us filling in the departure cards wrongly with the incorrect details on them. Then they went back to the glitch causation. A fifth trip to the desk finally got us some baggage labels and we had a plan to leave the ship. On every other cruise we have disembarked the ship and traveled in transport provided by the cruise company to the airport. On this trip we could access this option if we paid extra for it, it would cost the four of us almost 80usd. We settled for a taxi costing us less than £2.50 each. We will not be going back with Royal Caribbean again.

This was the worst cruise we have ever been on

Splendour of the Seas Cruise Review by NOrabi

Trip Details
This statement is based on comparisons with numerous other cruises we have enjoyed with several cruise companies including two with Royal Caribbean (although they were about ten years ago). Our latest cruises have been with P and O, Thompson and Azamara, all of which we would travel with again.

In November four of us traveled to Venice to join the cruise ship Splendour of the Seas for another cruise, this time from Venice to Dubia via the Suez Canal.

All started well, getting on the ship was simple and well managed and we were quickly settling in on board. In view of the high bar prices we decided to purchase a drinks package which served us well and I think we got our monies worth out of it.

Our first disappointment came when we entered our cabin and found that we had no Tea and Coffee making facilities and no fridge. The room itself was well appointed and cared for and our cabin steward was excellent throughout the cruise. On entering the washroom in our cabin we were surprised to find that the dispensers for shower gel etc. were empty and they remained so for the cruise.

We dined on the first sitting on a table for ten guests and quite frankly the service was poor. Not only did we not get any wine/bar service for the first two nights, the food service to the table was slow and the food arrived luke warm. A discussion with the person supervising our waiter at the end of night two did not seem to fix any of the problems, so part way through the third evenings service I found another supervisor and asked him to send the Maître D to our table. He never arrived. At the conclusion of our meal we went and found the Maître D who said he had been told we wanted to speak to us but he had not come over and had passed the issue onto his supervisor. The following night’s service improved but it was never brilliant. It would have helped if our waiter could have remembered which meal went to which guest.

Whilst on with the meals, the menus started to repeat early in week two which is another issue we have not had on other cruises. Also on our previous cruises the evening meal has usually consisted a starter course, soup, main course, sweet, cheese and biscuits and coffee. This was a starter, main course and sweet with coffee. If you wanted cheese and biscuits it came as a choice on the sweet menu, but did not give you a choice of cheeses or biscuits.

The internet packages on board were unbelievably expensive with no option to simply pay for the minutes you use, the daily packages varied from 40 usd a day down to 20 usd depending on how many days you were purchasing. When compared to our last cruise when our internet bill for the whole of the fourteen days was less than £20.00.

Disembarkation arrangements became a nightmare. Firstly we filled in the departure cards and handed them in as requested. Our travelling companions had luggage labels delivered to their room stating they were leaving the night before they were scheduled to leave, we got no labels at all. Jointly we went to find out what was happening and was met by a curt and unhelpful clerk who said the labels were wrong, we shouldn’t get any labels at all as we were leaving independently and we had to carry our own bags. Later we received a letter in our cabin contradicting this and stating we were all leaving the ship the night before our departure date. We returned to the desk and were advised by a more helpful young woman that the system had a glitch and she would sort the problems, we were to do nothing.

The following day we returned to the desk to find out what was happening and were told the problems had been caused by us filling in the departure cards wrongly with the incorrect details on them. Then they went back to the glitch causation.

A fifth trip to the desk finally got us some baggage labels and we had a plan to leave the ship.

On every other cruise we have disembarked the ship and traveled in transport provided by the cruise company to the airport. On this trip we could access this option if we paid extra for it, it would cost the four of us almost 80usd. We settled for a taxi costing us less than £2.50 each.

We will not be going back with Royal Caribbean again.
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