Oasis of the Seas Review

4.5 / 5.0
3,761 reviews

Not even worth ONE STAR stay away from RCCL

Review for the Western Caribbean Cruise on Oasis of the Seas
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sirbeau
10+ Cruises • Age 60s

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Additional details

Sail Date: Dec 2015
Cabin: Junior Suite with Balcony
Traveled with children

It's a magnificent ship run by staff that does NOT CARE ABOUT THEIR PASSENGERS !!! This must be the biggest scam on passengers. There are so many of us willing to pay all this money for vacation and then we are consistently treated so extremely poorly. We have sailed on this and many other cruise lines. We understand clearly that things go wrong. The staff on this ship just DOES NOT CARE. We prepaid for options that did not show up on our account. Guest services told us Oh well .. Wait a few days and they will check... Wait a few days??? Our vacation is only 7 days!! Then we arrive in the Main dining room for dinner and other people are sitting at our table??? The dining room staff look at us like it is OUR FAULT.... All of us have the same time and table printed on our boarding cards. Sounds like an RCCL MISTAKE !!!! They were so rude telling us " maybe they would find us a table". After more than 30 minutes of standing around .... They allowed us to sit somewhere for the one dinner. Told us they didn't know what would happen for the next dinner. STAY AWAY FROM RCCL. IF WE STOP BOOKING RCCL THEY WILL SEE THEY NEED TO CHANGE THEIR RUDE BEHAVIOR WHILE ON BOARD THE SHIP ! What happens while you are booking, however nice your agent or your personal travel agent is, you need to know EVERYTHING CHANGES ONCE ON BOARD. They tell you on board their computers are "NOT LIVE WITH THE MAIN RCCL COMPUTERS". Your travel agent can assure your RCCL has your records clearly stating your booking. BUT ON BOARD THE SHIP THEY DO NOT HAVE THE SANE INFORMATION . Even when you show them your printed out pages ....clearly in English, clearly from RCCL, they still say it does NOT APPEAR in on board computer!!!

BOOK ANOTHER SHIP WITH A DIFFERENT COMPANY!!

The kids club is somewhat of a disaster as well. We brought the kids up to register on the second day and there were quite s number of kids lined up outside the club having discussions with their parents. I asked if the club was fun and each reply was similar that there were too many kids and the counsellors were rather unpleasant. I didn't take kids on vacation as a punishment, we are not despairing for adult only time, the kids don't get in our way..... So we chose not to leave them. There are plenty of kids that go .. Not sure if they are there willingly or with no other choice.

Cabin Review

Junior Suite with Balcony

Port Reviews

Fort Lauderdale (Port Everglades)

Fort Lauderdale has something for everyone

Labadee

Beach and bbq

Falmouth

It's Jamaica. If you want an excursion, only plan one with cruise line. Don't go off on your own or with people you read on the Internet. There is plenty of shopping at the center RCCL built as you exit the ship inside the safe, gated secure area. Don't need to go further.

Cozumel

Has the most choices other than Fort Lauderdale.

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