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We were on the Celebrity Constellation on the November 4, 2015 transatlantic crossing. Check-in was quick, efficient and well handled. We were impressed with the speed in which we were able to check in and board the ship. I should note at this point that this was our second time leaving from Civitavecchia on a Celebrity ship and both times it was a quick and smooth process. Bar service was quite often slow, particularly in the casino. The Oceanview buffet on deck 10 was generally quite good but there were little problems with equipment (such as broken coffee makers etc.) and consistently long line ups at the stir fry station. I don't know if it is possible to add staff to highly popular stations but Celebrity may want to give that some thought. The salad bar was not well stocked. We had chosen select dining as an option and this is where the disappointment was the greatest. We have been on the Celebrity Solstice and Silhouette ships and we found the food and wait staff great. However on the Constellation the dining room staff provided inconsistent service. The sommelier appeared more interested in hawking bottles of wine as opposed to discussing informed wine/food pairings. She also made a number of errors with respect to billing. My husband, who had the premium beverage package, found glasses of wine on his account on several occasions when no wine should have been charged to our account. One time when the sommelier put an invoice in front of him to sign, I asked why he would need to sign anything when he had the premium beverage package and had only had a couple glasses of wine with dinner (wine which would actually be covered under a classic beverage package). She apologized and said his sea pass must be worn and she could not see that he had a package. This would have been believable had we not had the same discussion the previous evening. We made sure we sat in another area of the dining room after that time. Overall the wait staff was not impressive and not up to the higher service standards experienced on other Celebrity ships. The food in the dining room was not impressive taste wise and the portions small. I had a stuffed portabello mushroom as a main course and it was tiny. It would be considered a tiny appetizer and was ridiculously small for a main course. Overall the quality of the food was not good and we were underwhelmed with the taste, selection and presentation of the food in the dining room. The Ocean Liners specialty restaurant was an exception with regard to the quality of the food on this ship. We dined in that restaurant twice and on both occasions our meals were excellent and beautifully presented. Service was also exceptional. There was a bit of an odd situation when dealing with the reservations on both nights. On the first night of our reservation, we called to see if we could push our reservation by a half hour and dine with friends. We were told no, the restaurant was full and changing the reservation start time would be impossible. I then said we would call our friends and see if they wanted to move their reservation up 30 minutes since we were among the first dining times. We were then told that the restaurant could accommodate our requested change in time and pushed our reservation back by the requested 30 minutes. When we went to the restaurant there were only two tables occupied. In fact it never filled and there were many empty tables. There was also a small issue with our second reservation. On the second last night of our cruise, we asked to move the reservation from the last night to that evening. We were told it would be impossible to move the reservation as the restaurant was fully booked. We understood. However ten minutes after being told that, we were entering into the Oceanview and there was a Celebrity staff member encouraging people to make Ocean Liner reservations for that night. We asked him if there were tables available for that night and he said there were. We told him we had reservations for the last night of the cruise and we asked if we could change and he said there was no problem. He made the arrangements and we appreciate his efforts. Once again when dining there, despite being told the place was fully booked, we found it was barely occupied and there were three or four tables occupied (none with more than four people). The captain was entertaining and his daily updates were often the highlight of the day. The shows or theater entertainment was hit and miss. One act of note was the comedian who was very good and we felt well entertained. Overall the activities on the ship seemed to be fewer than on other ships and for the most part we were disappointed (Trivia, bingo etc.). At times staff seemed disorganized and we wondered if staff were new to their positions and this was their first experience on the ship. It had the flavour of "we are new at this so forgive our mistakes". The ship does seem a bit tired in spots and in need of an update even though it went through an update three or four years ago. We will forgive worn decor if the staff are on the ball, but this was not the case. There just seemed to be lackadaisical attitude towards any task by many of the staff members.

Average Ship, Average Experience

Celebrity Constellation Cruise Review by PaleGale55

Trip Details
  • Sail Date: November 2015
  • Destination: Transatlantic
  • Cabin Type: Family Ocean View with Balcony
We were on the Celebrity Constellation on the November 4, 2015 transatlantic crossing.

Check-in was quick, efficient and well handled. We were impressed with the speed in which we were able to check in and board the ship. I should note at this point that this was our second time leaving from Civitavecchia on a Celebrity ship and both times it was a quick and smooth process.

Bar service was quite often slow, particularly in the casino.

The Oceanview buffet on deck 10 was generally quite good but there were little problems with equipment (such as broken coffee makers etc.) and consistently long line ups at the stir fry station. I don't know if it is possible to add staff to highly popular stations but Celebrity may want to give that some thought. The salad bar was not well stocked.

We had chosen select dining as an option and this is where the disappointment was the greatest. We have been on the Celebrity Solstice and Silhouette ships and we found the food and wait staff great. However on the Constellation the dining room staff provided inconsistent service. The sommelier appeared more interested in hawking bottles of wine as opposed to discussing informed wine/food pairings. She also made a number of errors with respect to billing. My husband, who had the premium beverage package, found glasses of wine on his account on several occasions when no wine should have been charged to our account. One time when the sommelier put an invoice in front of him to sign, I asked why he would need to sign anything when he had the premium beverage package and had only had a couple glasses of wine with dinner (wine which would actually be covered under a classic beverage package). She apologized and said his sea pass must be worn and she could not see that he had a package. This would have been believable had we not had the same discussion the previous evening. We made sure we sat in another area of the dining room after that time. Overall the wait staff was not impressive and not up to the higher service standards experienced on other Celebrity ships.

The food in the dining room was not impressive taste wise and the portions small. I had a stuffed portabello mushroom as a main course and it was tiny. It would be considered a tiny appetizer and was ridiculously small for a main course. Overall the quality of the food was not good and we were underwhelmed with the taste, selection and presentation of the food in the dining room.

The Ocean Liners specialty restaurant was an exception with regard to the quality of the food on this ship. We dined in that restaurant twice and on both occasions our meals were excellent and beautifully presented. Service was also exceptional. There was a bit of an odd situation when dealing with the reservations on both nights. On the first night of our reservation, we called to see if we could push our reservation by a half hour and dine with friends. We were told no, the restaurant was full and changing the reservation start time would be impossible. I then said we would call our friends and see if they wanted to move their reservation up 30 minutes since we were among the first dining times. We were then told that the restaurant could accommodate our requested change in time and pushed our reservation back by the requested 30 minutes. When we went to the restaurant there were only two tables occupied. In fact it never filled and there were many empty tables.

There was also a small issue with our second reservation. On the second last night of our cruise, we asked to move the reservation from the last night to that evening. We were told it would be impossible to move the reservation as the restaurant was fully booked. We understood. However ten minutes after being told that, we were entering into the Oceanview and there was a Celebrity staff member encouraging people to make Ocean Liner reservations for that night. We asked him if there were tables available for that night and he said there were. We told him we had reservations for the last night of the cruise and we asked if we could change and he said there was no problem. He made the arrangements and we appreciate his efforts. Once again when dining there, despite being told the place was fully booked, we found it was barely occupied and there were three or four tables occupied (none with more than four people).

The captain was entertaining and his daily updates were often the highlight of the day.

The shows or theater entertainment was hit and miss. One act of note was the comedian who was very good and we felt well entertained.

Overall the activities on the ship seemed to be fewer than on other ships and for the most part we were disappointed (Trivia, bingo etc.). At times staff seemed disorganized and we wondered if staff were new to their positions and this was their first experience on the ship. It had the flavour of "we are new at this so forgive our mistakes".

The ship does seem a bit tired in spots and in need of an update even though it went through an update three or four years ago. We will forgive worn decor if the staff are on the ball, but this was not the case. There just seemed to be lackadaisical attitude towards any task by many of the staff members.
PaleGale55’s Full Rating Summary
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Cabin Review

Family Ocean View with Balcony
Cabin FV 9156
Our room was a family veranda cabin (9156) and it was excellent. It was spacious, clean and well maintained so we were quite happy with the room. Our two cabin attendants were excellent and the room was always clean. The balcony on this room is very large and we enjoyed sitting out in the evenings and just watching the wake of the ship. There had been cabin reviews that indicated that we would be able to hear the scrapping of chairs from the restaurant/bar on the deck just above the room. Indeed we did hear the sound of chairs moving/people talking etc. early in the morning and into the evening. It was of little consequence to us. The size of the balcony more than made up for any noise and we were really happy with all aspects of the room and balcony.
Deck 9 Inside Cabins, Outside Cabins, Balcony Cabins, Suite Cabins

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