This was our first cruise and we were very excited to finally go on one. We embarked and thats where the excitement ended. We were charged a daily service charge, but never received any service. It was very disappointing to sit at the Raffles restaurant and never get any acknowledgement from any of the staff. I had to walk outside and stand in the bar line just to get a Pepsi that i am paying for with the drink package. The ship only has one pool for adults, and is crammed all the time.
When we arrived in Ocho Rios, we were docked at what looked like some type of commercial abandoned mill. we had to pay 20 bucks just to get onto a shuttle to go to town which was 2 miles away. there was another NCL ship at the main dock, but they didnt have to pay any shuttle charges do to the fact they could just walk into town. No discounts, no refunds, no service!
The guest service desk employees had no personality, and didnt smile and greet anyone. It seemed to me that if you had an issue, you were bugging them.
We are very disappointed in our cruise experience. Food quality, service, smell of sewer, lack of customer service, and they way you are treated are the reasons we will not book on NCL again.
Cabin was nice, except for all the noise coming from the service hallway on the other side of our wall at times.
Massive thunderstorm forced everyone back to the ship, It would have been better to hold everyone on the ship until the storms passed instead of being completely drenched and cold sitting on the tender boat in the harbor for the storm to pass. 200+ people were soaked and freezing.
Beach was attended by wait staff, but if you weren't spending money, you didn't exist.
Costa Maya is beautiful!!!
Embarking was a breeze