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This was our first cruise with Norweigian and we were skeptical but they had a kids sail free promotion so we figured we would give it a try. My husband actually went on the same cruise last month with some guys from work and he said the service and the ships upkeep was terrible but he would give them a second try since the family one was already booked and past the refund period. We arrived to the port and check in was smooth.....that was it!!!!! 1 hour after arriving there was a security breach where a man got past security when the sea pass card beeped. He ran INTO the ship and could not be found. The entire ship was evacuated into the luggage warehouse where we sat on the floor for 7 hours only to come find out the man was in the warehouse WITH US!!! He was eventually caught and we got to go back on the ship around 830pm. We had the drill about 10pm and we had an announcement that the restaurants were complimentary. We had 4 children with us and they did great but we were not just about to eat at a specialty restaurant. Passengers were told by the guest services desk to call Monday to discuss compensation and we were given a number. When you call this number you get placed on hold for at least 30 minutes to get a rude associate to say Norweigian is doing nothing for compensation and if you don't like it, write a letter. In today's world security should be top notch. You want to feel secure. The adults needed to be brave for the children and we were all scared. I tried to forget about the incident and enjoy our celebration cruise with my family but there is no kids pool. The pool is 6 feet deep. We went to the back of the ship and there was a little waterfall but no shade. We took the kids to the play area and they were only open for 2 hour increments and closed for several hours at a time with no activities or swimming for the kids. We took them to the 6 foot pool where there was the pool games going on and it was a college frat party with twerking and thongs. My 5 year old covered her own eyes. I would give them a zero if I could. Poor service all around. Filthy bathrooms and our bathroom door in our room came off the hinges and no one came when I called twice.

Worst Cruise Ever

Norwegian Sky Cruise Review by mrebello48

2 people found this helpful
Trip Details
  • Sail Date: December 2015
  • Destination: Bahamas
  • Cabin Type: Family Inside
This was our first cruise with Norweigian and we were skeptical but they had a kids sail free promotion so we figured we would give it a try. My husband actually went on the same cruise last month with some guys from work and he said the service and the ships upkeep was terrible but he would give them a second try since the family one was already booked and past the refund period.

We arrived to the port and check in was smooth.....that was it!!!!! 1 hour after arriving there was a security breach where a man got past security when the sea pass card beeped. He ran INTO the ship and could not be found. The entire ship was evacuated into the luggage warehouse where we sat on the floor for 7 hours only to come find out the man was in the warehouse WITH US!!! He was eventually caught and we got to go back on the ship around 830pm. We had the drill about 10pm and we had an announcement that the restaurants were complimentary. We had 4 children with us and they did great but we were not just about to eat at a specialty restaurant. Passengers were told by the guest services desk to call Monday to discuss compensation and we were given a number. When you call this number you get placed on hold for at least 30 minutes to get a rude associate to say Norweigian is doing nothing for compensation and if you don't like it, write a letter.

In today's world security should be top notch. You want to feel secure. The adults needed to be brave for the children and we were all scared. I tried to forget about the incident and enjoy our celebration cruise with my family but there is no kids pool. The pool is 6 feet deep. We went to the back of the ship and there was a little waterfall but no shade. We took the kids to the play area and they were only open for 2 hour increments and closed for several hours at a time with no activities or swimming for the kids. We took them to the 6 foot pool where there was the pool games going on and it was a college frat party with twerking and thongs. My 5 year old covered her own eyes. I would give them a zero if I could. Poor service all around. Filthy bathrooms and our bathroom door in our room came off the hinges and no one came when I called twice.
mrebello48’s Full Rating Summary
Embarkation
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Ages 3 to 6
Ages 10 to 12
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