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Bigger does not always mean better. WalMart is huge with lots of choices under one umbrella of groceries, hardware, getting your nails done or even an eye exam and tires. Oasis provides a similar array of choices. It is a beautiful ship but customer service and personality is lacking. It is huge, it is beautiful and offers choices but you will wait in lines forever for activities. Sure it has a carousel, but it is only open a few hours a day. Sure it has a zip line, again only open a few hours a day. It is a handicap accessible ship but not handicap friendly. We took my parents for their 50th anniversary as a gift, they had never cruised before. We had been on 2 recent cruises with Enchantment and Allure with good experiences. We were nearly trampled to death with no special arrangements for handicapped individuals to board. The elevators close so quickly that the wheelchair is constantly getting hit with closing doors that do not seem to sense someone is there. Lining up for shows left wheelchairs near stairs with huge potential fall risks. The impersonal mall-like atmosphere has line dancing, zumba, parades and shopping, but leaves no way for those in wheelchairs or scooters to make their way through. It is chaos. Dining was good. The first night we ate at Chops and it was fantastic, but hugely pricey at $268 for a party of 5. They sang happy anniversary and we received wonderful service. Rooms were clean and steward was on top of everything. LONG lines for customer service constantly. LONG lines for everything. The dining area was so noisy it seemed more like a high school cafeteria with people hollering, it seemed uncivilized. The food was good, but the wait staff seemed stressed and pressed for time and it made it impersonal. I felt sorry for them. There was no joy in their jobs. We went to the Prohibition Party, which again at $35 per person seems pricey. Difficult to get a wheelchair in, and due to impatience of staff getting my mother in, one waiter took it upon himself to press the go button on my mother's scooter, slamming her into the wall and break her toes. She then spent the last 4 days of the 7 day cruise in bed totally black and blue and placed on bed rest by the ship physician. It was awful. What was Royal's response? Why did she allow the waiter to push the button. Like she gave him permission? There was no apology, and for her pain, suffering and missing the cruise, she was offered free medical care when we had already paid for the cruise insurance. The whole process was one of indifference, lacked any compassion, and frankly felt it was disgusting. We will never cruise with Royal Caribbean again and recommend anyone with disabilities to avoid these large mega ships. They staff is stretched too thin to be helpful. Waiting in lines at the buffet or finding a table, there is no wiggle room for wheelchairs or scooters and staff do not have the capacity to help. We had really wanted the occasion to be special. It is very difficult to get to shows - all handicap seating is at the back, and late comers and drunkards are allowed to be at the back, so you get nothing from the shows whatsoever.

Oasis is WalMart of Cruising

Oasis of the Seas Cruise Review by lClarke0723

3 people found this helpful
Trip Details
  • Sail Date: November 2015
  • Destination: Caribbean
Bigger does not always mean better. WalMart is huge with lots of choices under one umbrella of groceries, hardware, getting your nails done or even an eye exam and tires. Oasis provides a similar array of choices. It is a beautiful ship but customer service and personality is lacking. It is huge, it is beautiful and offers choices but you will wait in lines forever for activities. Sure it has a carousel, but it is only open a few hours a day. Sure it has a zip line, again only open a few hours a day. It is a handicap accessible ship but not handicap friendly. We took my parents for their 50th anniversary as a gift, they had never cruised before. We had been on 2 recent cruises with Enchantment and Allure with good experiences. We were nearly trampled to death with no special arrangements for handicapped individuals to board. The elevators close so quickly that the wheelchair is constantly getting hit with closing doors that do not seem to sense someone is there. Lining up for shows left wheelchairs near stairs with huge potential fall risks. The impersonal mall-like atmosphere has line dancing, zumba, parades and shopping, but leaves no way for those in wheelchairs or scooters to make their way through. It is chaos. Dining was good. The first night we ate at Chops and it was fantastic, but hugely pricey at $268 for a party of 5. They sang happy anniversary and we received wonderful service. Rooms were clean and steward was on top of everything. LONG lines for customer service constantly. LONG lines for everything. The dining area was so noisy it seemed more like a high school cafeteria with people hollering, it seemed uncivilized. The food was good, but the wait staff seemed stressed and pressed for time and it made it impersonal. I felt sorry for them. There was no joy in their jobs. We went to the Prohibition Party, which again at $35 per person seems pricey. Difficult to get a wheelchair in, and due to impatience of staff getting my mother in, one waiter took it upon himself to press the go button on my mother's scooter, slamming her into the wall and break her toes. She then spent the last 4 days of the 7 day cruise in bed totally black and blue and placed on bed rest by the ship physician. It was awful. What was Royal's response? Why did she allow the waiter to push the button. Like she gave him permission? There was no apology, and for her pain, suffering and missing the cruise, she was offered free medical care when we had already paid for the cruise insurance. The whole process was one of indifference, lacked any compassion, and frankly felt it was disgusting. We will never cruise with Royal Caribbean again and recommend anyone with disabilities to avoid these large mega ships. They staff is stretched too thin to be helpful. Waiting in lines at the buffet or finding a table, there is no wiggle room for wheelchairs or scooters and staff do not have the capacity to help. We had really wanted the occasion to be special. It is very difficult to get to shows - all handicap seating is at the back, and late comers and drunkards are allowed to be at the back, so you get nothing from the shows whatsoever.
lClarke0723’s Full Rating Summary
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Cabin Review

Cabin 11442
Cabin was very clean, steward was very attentive and bed was made constantly with fresh towels. Only bad happening was final day at 7:15 a.m. someone came into our cabin after a brief knock to look at the mini bar contents and we were not awake or dressed.
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