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Azura Review

4.0 / 5.0
Editor Rating
714 reviews
7 Awards

Transatlantic Cruise

Review for Azura to Transatlantic
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Niall Fleming
6-10 Cruises • Age 60s

Rating by category

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Additional details

Sail Date: Oct 2015
Cabin: Balcony Stateroom

We booked this cruise on 26 May 2015.

In the booking process we rapidly discovered that you cannot book the "premium" return flight via the P&O website, you have to phone in. We then noticed that the confirmation did not include the coach pick up in Birmingham so we phoned in to query this. It was a difficult call because the customer services advisor clearly did not understand what we were asking for but eventually she confirmed that the coach pick up had been arranged. No written confirmation was forthcoming but we did receive a disability questionnaire! Having returned this as unnecessary we phoned again and were assured that the coach pick up was arranged. Again there was no written confirmation so we phoned in again and this time we did receive a confirmation in writing, which was nice.

The day before departure we received a notification by text and e-mail that owing to an outbreak of novovirus on the preceding cruise departure would be delayed by 5 hours to allow a deep clean to take place. Coach pickups would be unchanged however, meaning a five hour wait at a hotel near the terminal. P&O generously offered a £20 credit to each individual's room account for this, we were just overwhelmed. In fairness the coach driver took us on a detour to Hamble to try and kill some time, but there is a limit to what he can do at short notice.

Cabin Review

Balcony Stateroom

Cabin JB

Tired. Cracks in the shower cubicle, carpet not vacuumed for a month, décor shabby, television and in cabin entertainment poor, balcony not cleaned very often (we set traps). Sheets not changed until approaching St Maarten, no mattress protector, pillows poor.

3 Helpful Votes

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