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Extremely poor service!! Very unorganized , service was terrible in dining room.You could ask for tea or something else and you may or may not get it. We had a party of 12 and could never eat together and it took way too long too get fed. We had reservations and on Thursday night since this was FREESTYLE!! we waited over an hour to get seated and that was after we asked 4 times. They let people cut in line and seated them without Reservations. The tea was terrible it was way too strong I guess they didn't know how to mix it they ran out of Tea before the cruise was over. The card room was small and a large group of kids without any parents took up half the room and were so loud you couldn't hear. They opened about 20 games and let them scattered all over. On our last port we were there first but they let other cruise line dock and we had to tender. We were suppose to get off at 8:00 am it was 10:00 before we got off. We had a fishing trip planned but didn't get there until 10:30 by that time the best fishing was over so we lost $400 on that trip. We went on a cruise in February on Princess Cruise that was 100% better. I will never use Norwegian again and no one else in our group will and a lot of other people on board said the same thing.

Worst Cruise We Have Gone On!

Norwegian Jade Cruise Review by Jerrydaisy

2 people found this helpful
Trip Details
Extremely poor service!! Very unorganized , service was terrible in dining room.You could ask for tea or something else and you may or may not get it. We had a party of 12 and could never eat together and it took way too long too get fed. We had reservations and on Thursday night since this was FREESTYLE!! we waited over an hour to get seated and that was after we asked 4 times. They let people cut in line and seated them without Reservations. The tea was terrible it was way too strong I guess they didn't know how to mix it they ran out of Tea before the cruise was over.

The card room was small and a large group of kids without any parents took up half the room and were so loud you couldn't hear. They opened about 20 games and let them scattered all over.

On our last port we were there first but they let other cruise line dock and we had to tender. We were suppose to get off at 8:00 am it was 10:00 before we got off. We had a fishing trip planned but didn't get there until 10:30 by that time the best fishing was over so we lost $400 on that trip.

We went on a cruise in February on Princess Cruise that was 100% better. I will never use Norwegian again and no one else in our group will and a lot of other people on board said the same thing.
Jerrydaisy’s Full Rating Summary
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Cabin Review

Inside
Cabin IF 11081
Cabin service was good. Room was clean and well taken care of.
Deck 5 Inside Cabins, Outside Cabins

Port & Shore Excursion Reviews