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1. To embark we had to wait in line for more than 2 hours even when we arrived at the pre-registered time. We had to wait from 1:30 pm to almost 4 pm to board the ship. 2. Again we had to wait for 1 hour at disembarkation. We were told to disembark at 7:45 am. We waited in line at a very small space with standing room only until 9 pm. 3. Staff at Guest Services had no clue what were going on on board. They could never answer any questions without checking with others. When they did not know the answers, they shrugged their shoulders, 'too bad, can't help you, you are on your own'. 4. The dinner menu was always the same, because NCL tried to force you to go to the pay restaurants where the gratuity was included in the bill, but the passengers were expected to give more tips. 5. Since all tips paid in advance were lower per NCL, the attitudes of some of the service staff were arrogant and careless. 6. For a 17-day cruise, there were 8 days at sea. All activities were planned to make more money out of the passengers. 7. The loud speakers of the general announcement must have inferior qualities, because the passengers could hardly hear what had been announced. 8. There were no big screen movies provided. You can only watch movies in your stateroom via the small screen TV and the same movies were played over and over and over again. Overall, there were a major management issue of the chief hotel manager(s). From embarkation to disembarkation, a state of chaos reined the procedures. There were no consideration for seniors or physical challenged persons. After this experience, I will not even consider a free cruise with Norwegian Cruise line.

What an aweful experience!

Norwegian Sun Cruise Review by rosachou

3 people found this helpful
Trip Details
  • Sail Date: November 2015
  • Destination: South America
  • Cabin Type: Mid-Ship Balcony
1. To embark we had to wait in line for more than 2 hours even when we arrived at the pre-registered time. We had to wait from 1:30 pm to almost 4 pm to board the ship.

2. Again we had to wait for 1 hour at disembarkation. We were told to disembark at 7:45 am. We waited in line at a very small space with standing room only until 9 pm.

3. Staff at Guest Services had no clue what were going on on board. They could never answer any questions without checking with others. When they did not know the answers, they shrugged their shoulders, 'too bad, can't help you, you are on your own'.

4. The dinner menu was always the same, because NCL tried to force you to go to the pay restaurants where the gratuity was included in the bill, but the passengers were expected to give more tips.

5. Since all tips paid in advance were lower per NCL, the attitudes of some of the service staff were arrogant and careless.

6. For a 17-day cruise, there were 8 days at sea. All activities were planned to make more money out of the passengers.

7. The loud speakers of the general announcement must have inferior qualities, because the passengers could hardly hear what had been announced.

8. There were no big screen movies provided. You can only watch movies in your stateroom via the small screen TV and the same movies were played over and over and over again.

Overall, there were a major management issue of the chief hotel manager(s). From embarkation to disembarkation, a state of chaos reined the procedures. There were no consideration for seniors or physical challenged persons.

After this experience, I will not even consider a free cruise with Norwegian Cruise line.
rosachou’s Full Rating Summary
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