1. To embark we had to wait in line for more than 2 hours even when we arrived at the pre-registered time. We had to wait from 1:30 pm to almost 4 pm to board the ship.

2. Again we had to wait for 1 hour at disembarkation. We were told to disembark at 7:45 am. We waited in line at a very small space with standing room only until 9 pm.

3. Staff at Guest Services had no clue what were going on on board. They could never answer any questions without checking with others. When they did not know the answers, they shrugged their shoulders, 'too bad, can't help you, you are on your own'. Read more