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Celebrity Millennium Review

4.0 / 5.0
Editor Rating
1657 reviews
8 Awards

Celebrity did not live up to expectations...

Review for Celebrity Millennium to Australia & New Zealand
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knightgrad03
First Time Cruiser • Age 40s

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Sail Date: Jan 2009
Cabin:

Celebrity Cruiseline, and more specifically the Millennium are undoubtedly the worst cruise we have EVER taken. The entertainment, cuisine, staff (especially shore excursion staff), and cleanliness on the ship were below average at best, and I feel this is being quite conservative. Here are the issues we faced: Cuisine: The food in the dining room was on most nights average, nothing like the accolades Celebrity speaks of in their commercials and advertisements. Meats were consistently overcooked, and even after they were sent back, came to us overcooked again. Our waiter was just as frustrated as we were, and tried his best to accommodate us. The lamb was among the worst ever tasted. In fact, 2 people from our party became so frustrated they decided not to come back the dining room. As far as the food on the 10th deck buffet, the plates were often covered with old food, and the glasses not properly washed. The only thing warm items on the buffet were the fresh cooked pasta and the salad (which obviously should not be warm). As much as I hate to say it, the food on Carnival was much better than anything we had on this cruise. Ships Condition: Since the ship was just refurbished in 2004, I knew there would be some wear and tear. What I saw looked like old beat up motel rather than a luxury cruise. Carpet was torn, and loose ends made for easy tripping hazards, especially for the outdoor carpeting on the look out on the platform above deck 11 forward. There was the smell of raw sewage by the entrance to the main dining room on many occasions, and also the smell of urine near our cabin. There was also the smell and site of mold in many places throughout the ship. My stateroom and my parents stateroom had mildew all over the bathroom shower, and the shower curtain. The toilet seat was chipped and appeared to have dried urine stains that could not be wiped off the toilet seat. Both of the balconies we had were covered in mold and mildew. We couldn't even sit in the seats because they were so bad, the seats were finally cleaned after several days into the cruise, however the balconies remained in a disgusting condition. Again, not something you expect based on the advertising Celebrity does. Shore Excursions: The one shore excursion touted by Celebrity as being "top notch" was absolutely the WORST shore excursion we have been on, and the biggest waste of money. What occurred on the excursion was nothing like what was described in the overview. For $225pp we expected much more than a 6 hour bus ride out of a 7 hour excursion. What little we did get off of the bus was spent rushing us around to get back on the bus. In addition, the group ran out of water, beer, and other refreshments. When brought to the shore excursion desk's attention we received nothing but excuses for the tour guide, and a very cold attitude. Finally they came back and said the best they could do is offer us a $45pp credit. This is unacceptable. Activity Staff: This is the only part of the cruise where I felt they went above and beyond to try and take people's minds off of how terrible of a cruise ship the Millennium is. Valerie, Drew, Katie, Ben, and Bilge did an exceptional job when given very little to work with. My hats are off to them. I wish the other staff on the cruise had the same attitude they did. Overall, this is the worst cruise we have ever been on. There is no possible way I could ever refer a friend or colleague to a Celebrity cruise. I have had much better bookings on both Carnival, Norwegian, and Royal Caribbean than this. I feel that for the money we paid for this cruise, and the level of service that was provided by ship's staff, and the quality of the amenities and food, we would have had better service at a Holiday Inn. The sad thing is that all 8 of us in the booking feel the same way, and there were many more passengers that also shared the same views. When it comes to Celebrity, all I have to say is "Buyer Beware"

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