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This was our first cruise and we were so excited! We arrived on time and had to wait 3 hours (with a baby) to board the ship. We bought a drink package, but didn't realize they were charging us every day for the entire 8 days. That is partially our fault for not reading the fine print, however, we were never given a receipt to sign and were pretty upset at the end of the week when they charged is $400 for a drink package we barely used. I went to customer service and asked to see the receipt, and they didn't have a signed one on file for us. They said, oh we are sorry, you should have been made aware of how the drink packages work. They admitted we never signed anything authorizing them to charge our credit card but would do nothing to help us out. That's what was so frustrating. Yes, it was our fault but it was their fault too. They could have done something to help us, being that we barely used it. The whole experience left a bad taste in our mouths for this cruise line. Also, there was always sometime trying to sell you something...that got annoying. However, our room attendant, Ricky was awesome! And our servers Michael and Marcelo were wonderful as well.

Constant Lines and Confusion

Navigator of the Seas Cruise Review by Hellohellohello

Trip Details
This was our first cruise and we were so excited! We arrived on time and had to wait 3 hours (with a baby) to board the ship. We bought a drink package, but didn't realize they were charging us every day for the entire 8 days. That is partially our fault for not reading the fine print, however, we were never given a receipt to sign and were pretty upset at the end of the week when they charged is $400 for a drink package we barely used. I went to customer service and asked to see the receipt, and they didn't have a signed one on file for us. They said, oh we are sorry, you should have been made aware of how the drink packages work. They admitted we never signed anything authorizing them to charge our credit card but would do nothing to help us out. That's what was so frustrating. Yes, it was our fault but it was their fault too. They could have done something to help us, being that we barely used it. The whole experience left a bad taste in our mouths for this cruise line.

Also, there was always sometime trying to sell you something...that got annoying.

However, our room attendant, Ricky was awesome! And our servers Michael and Marcelo were wonderful as well.
Hellohellohello’s Full Rating Summary
Enrichment Activities
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Ages Under 3
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Cabin
Our cabin attendant was great!
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