MSC Splendida Review

4.5 / 5.0
368 reviews

They gave me a balcony with a completely obstructed view.

Review for Europe - Black Sea Cruise on MSC Splendida
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Gisela Martinez
2-5 Cruises • Age 80s

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Additional details

Sail Date: Sep 2015
Cabin: Balcony Stateroom

I would like to make a complaint of my last cruise with MSC.

In October 2013, I made a cruise in the Mediterranean in the ship Lirica. I reserved a balcony and this trip was great. I had a beautiful view from my balcony.

I was so pleased with MSC that I decided to make another cruise with the same company. So I reserved the cruise from Hamburg in the ship called Splendida. And I made this trip this September.

Cabin Review

Balcony Stateroom

The cabin was good, but unfortunately they gave me a balcony that had in front a life boat and the mechanism they use to unboard passengers at the ports. The result was that I couldn't see anything at all. I didn't have the beautiful views of the other trip in Lirica.

I went immediately to the bureau of Customer Service of the ship and they told me that they were very sorry but that the ship was full and that they couldn't change me to other cabin. So I had to stay the 11 days of the cruise the same way as if I had been in a cabin without balcony.

Port Reviews

La Coruna

Everything was good, but very little time to see the Cathedral.

Gibraltar

It was very impressive.

Gibraltar

I liked it very much.

Southampton

I have wanted to visit Stonehenge for many years and it was avesome.

Hamburg

In the port every thing was ok. Hamburg is a very beautiful city.

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