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I would like to make a complaint of my last cruise with MSC. In October 2013, I made a cruise in the Mediterranean in the ship Lirica. I reserved a balcony and this trip was great. I had a beautiful view from my balcony. I was so pleased with MSC that I decided to make another cruise with the same company. So I reserved the cruise from Hamburg in the ship called Splendida. And I made this trip this September. This time I also reserved a cabin with balcony, but unfortunately they gave me a balcony that had in front a life boat and the mechanism they use to unboard passengers at the ports. The result was that I couldn't see anything at all. I didn't have the beautiful views of the other trip in Lirica. I went immediately to the bureau of Customer Service of the ship and they told me that they were very sorry but that the ship was full and that they couldn't change me to other cabin. So I had to stay the 11 days of the cruise the same way as if I had been in a cabin without balcony. I think that in cases like this you have to compensate the passenger in a cabin with that limitation and not charge the same price as the balconies with a normal view. As i am retired and I am not rich, and you know very well that cruises are expensive, (and cabin with balconies more), I have to save money to afford this cruise. After my first trip I was a great fan of MSC and recommended it, but now I feel betrayed and deceived.

They gave me a balcony with a completely obstructed view.

MSC Splendida Cruise Review by Gisela Martinez

12 people found this helpful
Trip Details
  • Sail Date: September 2015
  • Destination: Europe - Black Sea
  • Cabin Type: Balcony Stateroom – Bella
I would like to make a complaint of my last cruise with MSC.

In October 2013, I made a cruise in the Mediterranean in the ship Lirica. I reserved a balcony and this trip was great. I had a beautiful view from my balcony.

I was so pleased with MSC that I decided to make another cruise with the same company. So I reserved the cruise from Hamburg in the ship called Splendida. And I made this trip this September.

This time I also reserved a cabin with balcony, but unfortunately they gave me a balcony that had in front a life boat and the mechanism they use to unboard passengers at the ports. The result was that I couldn't see anything at all. I didn't have the beautiful views of the other trip in Lirica.

I went immediately to the bureau of Customer Service of the ship and they told me that they were very sorry but that the ship was full and that they couldn't change me to other cabin. So I had to stay the 11 days of the cruise the same way as if I had been in a cabin without balcony.

I think that in cases like this you have to compensate the passenger in a cabin with that limitation and not charge the same price as the balconies with a normal view.

As i am retired and I am not rich, and you know very well that cruises are expensive, (and cabin with balconies more), I have to save money to afford this cruise.

After my first trip I was a great fan of MSC and recommended it, but now I feel betrayed and deceived.
Gisela Martinez’s Full Rating Summary
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Cabin Review

Balcony Stateroom – Bella
Cabin B1
The cabin was good, but unfortunately they gave me a balcony that had in front a life boat and the mechanism they use to unboard passengers at the ports. The result was that I couldn't see anything at all. I didn't have the beautiful views of the other trip in Lirica.

I went immediately to the bureau of Customer Service of the ship and they told me that they were very sorry but that the ship was full and that they couldn't change me to other cabin. So I had to stay the 11 days of the cruise the same way as if I had been in a cabin without balcony.
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