Pooooooooor management. Horrible Port organization. Power outages at port, people waiting hours. Handicapped people forced out in heat. Cruise unorganized. Staff walking over trash with no attempt to pick up. Bar staff was generally good except one guy in disco that seemed to want to argue with several guests. Food in dining room was just ok, we upgraded to chops which was very good. Sea Passes had to constantly be reactivated...three hours in a bar with no announcements about leaving...then told we did not pay our bill, although we guaranteed with card prior to leaving, upon check in and again at guest services..hundred of passengers over an over told same story. Upper staff were not pleasant the girl in charge of handicapped was ugly to one passenger and pretty much told her to shut up and deal with it.
I love RCCL but this was absolutely unacceptable..was glad to get back home. Oh and the kicker is they charged by cabin mates charges to my bill...contacted customer service and to date....still no response....Skip Ft. Lauderdale and skip this crew. Even the wait staff advised that management was bad and I felt bad for them that everyone was complaining. Line at Guest services was an hour long anytime i went, although they were at least friendly. Best thing was that Mario was on our cruise!
Boat was rehabbed nicely and could be a great ship. Activities are limited and same old things they have had for twenty years. Shops are limited. Accessible rooms are large and comfortable.
We did have a dirty washcloth on our balcony from the time we got there and was still there when we left. had been there some time as it had turned brown on edges.