We are a cruise short of Diamond Status and this too was our worst cruise ever. I will admit that my review is tainted by the 3 hour wait we endured outside the terminal in 90 degree heat to get on board coupled with the total failure of RCCL to step in and address the issue. The power was out in the terminal and I get it is not RCCL's fault but their failure to even minimally deal with the plight of thousands of their passengers stuck outside the terminal on a very hot day was inexcusable. There was no alternative plan to get the passengers on board with the process taking 3-4 hours on average and more than 7 hour to board all the passengers.

After obtaining our seapass, the first three RCCL employees we actually encountered were hawking photographs, beverage packages and spa services. Not one person was at the entry to the ship to say hello, offer a cold drink or even the offer slightest of apologies for the delay. The only time anyone spoke to the issue was when the cruise director commented over the airways that the boat drill and leaving the port would be delayed due to the terminal issues. The boarding process was so bad and RCCL response so inadequate that it lingered for us througout the entire cruise making this cruise the worst we ever were on.

Unfortunately, it did not end once we did enter the ship. Upon entering the room, both of us immediately ran into the foul smell (you guess) that ran throughout the stateroom. I will say that we went to guest services and it was addressed quickly and was not an issue the rest of the cruise. As to the Navigator itself, obviously the ship has been updated in some of the common areas but those areas that were not are showing it's age, an example our stateroom. By the way the glass on our balcony stateroom and most of the glass on the ship was the dirtiest I have ever seen. Read more