We are a married couple, who has sailed on many Transatlantic cruises previously.
Pre-cruise: We flew from Scandinavia to Rome, one day before the cruise. We stayed at the 4* San Giorgio Hotel in Civitavecchia.
We had booked the hotel’s Gold Package, which included shuttle service from the Fiumicino Airport to the hotel - dinner in the evening, breakfast the next day, and shuttle service to Reflection. We will choose the hotel’s Gold Package again, if we later should sail on a cruise out of Civitavecchia.
The only problem we had, was that there unfortunately was very difficult to find the meeting point for the hotel's shuttle driver, inside the informed terminal at the Airport!
Embarkation: Went quickly. We went to the check-in counter for Elite Members.
The Ship: The Reflection is really a beautiful ship!
Cabin info: Our Sunset veranda was large and very nice.
Captains Club: Because of the large number of Elite and above members on this cruise, we got three free drink coupons each, to use daily in most bars around the ship, between 5-7 pm
Dining: With two exceptions, we ate our dinners in the MDR, with Select Dining. As with our previous cruise with Equionx, waiters were very busy. We think in general it is very disappointing that a Premium Cruise Line like Celebrity, not are being able to offer better Select Dining Service, than we also on this Celebrity cruise experienced. Most waiter team, had all too many passengers to operate. We find it a little strange that with our many cruises with Royal Caribbean's My Time Dining, we have in most cases received better and more personal MTD-service, than with Select Dining.
One thing we also found very disappointing, was that no napkins were folded in a decorative way. On the contrary, there were several times badly ironed napkins at our table.
The sommeliers in the MDR did a good job. (As opposed to our last cruise with Equionx in the Mediterranean, where a large part of the passengers had received a beverage package included in the cruise fare. For that reason, the sommelier service was inadequate).
The hostesses on the portside on deck 4 in the Opus dining room, was nice and also effective in assigning dinner tables.
The food was generally good.
We ate breakfast and lunch in the Oceanview buffet restaurant. It always had a good selection of foods.
Although we only ate dinner once in the Oceanview, we were very impressed with the wide variety of dishes!
Specialty restaurant: We ate one dinner in Tuscan Grill. The food and waiter service was good, but the sommelier was not particularly pleasant.
Unlike Transatlantic cruises with RCI, food was never prepared and served on pool deck at lunchtime on sea days.
Entertainment: Of course, a lot of entertainment. We think most of the live music was good.
However, as on RCI-ships, we no longer go to see the production shows. We are quite tired to experience that most of the music/songs presented, is not original, but only "luck a like" music/songs. The reason for this is probably copyright issues/costs for RCCL. We are also very tired of hearing the high screaming voices of the Celebrity lead singers in the show productions.
General: The majority of the crew we met, were friendly.
The ship is in an excellent condition.
Also on this Transatlantic cruise, there were many chair hogs. One thing that also irritates us, is that some passengers also reserve loungers beside himself, for not getting people close to him. For a selfishness!
Disembarkation: As usual upon arrival to the United States, disembarkation took a long time. But it was well organized by Celebrity.