1. Home
  2. Cruise Reviews
  3. Navigator of the Seas
We have taken 40+ cruises and are RCCL Diamond members so we have seen a lot of "issues" that didn't ruin our cruise---until now. We received an email from RCCL advising us to not arrive until 2pm because the ship was coming in from Galveston and would not arrive early. When we arrived we were turned away by the police and told to come back in an hour because of loss of power. We were left standing in long lines without AC and no knowledge of what was going on except that power was lost at 1pm and at 3pm it had still not been restored. At 5 pm we were sent into another almost totally dark building with no AC to wait in long lines. NO information was given to us about what was going on except it was Port Everglades fault. RCCL had 5 HOURS to get some generators and get us processed by this time but we were all ignored and it was almost 7 before we boarded. I asked if they had a line for TOP TIER but was just told to find the shortest line and wait!!! As we finally got to our room we were told we had to immediately go to our muster station-----TO STAND SOME MORE!!!! My husband checked in and then we went back inside and told them he would no longer stand so we sat down. Not one person on RCCL apologized for the problem, they all blamed it on Port Everglades but RCCL should have had a plan in place and fixed this in less than 6 hours!!!! The ship was very dirty. The crew must have partied the two days it took to sail to Fort Lauderdale because the windows were so dirty it looked like constant fog. Most of the bars were closed every day so it was hard to find a drink. The Diamond lounge ran out of glasses every night and the servers were rude and slow!! We have paid thousands of dollars for this "perk" but we certainly don't feel appreciated by RCCL. The Entertainment was horrible. Who wants to watch ballrooms dancers or listen to 1940's "rat pack" music----nobody younger than 80!!? The piano player was great and had a full house every night. The guy in Two Poets didn't seem to have his act together and was slow to start and long pauses between songs. One afternoon they had a scavenger hunt that included kids screaming in the LIBRARY. Who would think that was a good idea??!! Embarkation was another nightmare. After waiting in line more than an hour and getting to "ding" off the ship from hell, my husbands card buzzed and we were sent back to customers service for another TWO hour wait so they could run his credit card. They had our card on file, we purchased several things on board but no one told us we had to have it scanned until we were ready to get off. This happened to HUNDREDS of people. We got constant "messages" on the TV about spa and shopping deals but nothing about scanning your card. We took over four hours to get off the ship and we were at a different terminal so we were suppose to take a shuttle to get our car. The shuttles were very small (30 people), we had to stand in the rain and several hundred people were already waiting so we took a cab. We did not know until the day before that we were returning to a different terminal when the Captain made a passing statement at the end of his noon report but no information on how we were to get our cars!!! Even when we asked the C&A officer he wasn't sure but "probably" shuttles. When they managed to send us notice not to arrive at the port until 2pm they could have notified us about the change when we returned Again RCCL took no responsibility for this lack of communication! During the top tier party the Captain didn't bother to show up and again no apology from any of the officers. The food was very bland and the Windjammer food was the same thing everyday. What happened to Mexican food in Mexico and bar b que for lunch??!! White rice and mashed potatoes, really?! A lot of people on this ship were first time cruisers because it was such a short cruise and RCCL should have been at it's best so they would re-book. We were not in the mood to defend RCCL. We took this ship a year ago for a week and it was one of the best cruises so we were looking forward to it. Now it is the worst cruise we have ever taken. Terrible Captain and Hotel manager.

Worst cruise ever!

Navigator of the Seas Cruise Review by green snakes

1 person found this helpful
Trip Details
We have taken 40+ cruises and are RCCL Diamond members so we have seen a lot of "issues" that didn't ruin our cruise---until now. We received an email from RCCL advising us to not arrive until 2pm because the ship was coming in from Galveston and would not arrive early. When we arrived we were turned away by the police and told to come back in an hour because of loss of power. We were left standing in long lines without AC and no knowledge of what was going on except that power was lost at 1pm and at 3pm it had still not been restored. At 5 pm we were sent into another almost totally dark building with no AC to wait in long lines. NO information was given to us about what was going on except it was Port Everglades fault. RCCL had 5 HOURS to get some generators and get us processed by this time but we were all ignored and it was almost 7 before we boarded. I asked if they had a line for TOP TIER but was just told to find the shortest line and wait!!! As we finally got to our room we were told we had to immediately go to our muster station-----TO STAND SOME MORE!!!! My husband checked in and then we went back inside and told them he would no longer stand so we sat down. Not one person on RCCL apologized for the problem, they all blamed it on Port Everglades but RCCL should have had a plan in place and fixed this in less than 6 hours!!!!

The ship was very dirty. The crew must have partied the two days it took to sail to Fort Lauderdale because the windows were so dirty it looked like constant fog. Most of the bars were closed every day so it was hard to find a drink. The Diamond lounge ran out of glasses every night and the servers were rude and slow!! We have paid thousands of dollars for this "perk" but we certainly don't feel appreciated by RCCL.

The Entertainment was horrible. Who wants to watch ballrooms dancers or listen to 1940's "rat pack" music----nobody younger than 80!!? The piano player was great and had a full house every night. The guy in Two Poets didn't seem to have his act together and was slow to start and long pauses between songs. One afternoon they had a scavenger hunt that included kids screaming in the LIBRARY. Who would think that was a good idea??!!

Embarkation was another nightmare. After waiting in line more than an hour and getting to "ding" off the ship from hell, my husbands card buzzed and we were sent back to customers service for another TWO hour wait so they could run his credit card. They had our card on file, we purchased several things on board but no one told us we had to have it scanned until we were ready to get off. This happened to HUNDREDS of people. We got constant "messages" on the TV about spa and shopping deals but nothing about scanning your card. We took over four hours to get off the ship and we were at a different terminal so we were suppose to take a shuttle to get our car. The shuttles were very small (30 people), we had to stand in the rain and several hundred people were already waiting so we took a cab. We did not know until the day before that we were returning to a different terminal when the Captain made a passing statement at the end of his noon report but no information on how we were to get our cars!!! Even when we asked the C&A officer he wasn't sure but "probably" shuttles. When they managed to send us notice not to arrive at the port until 2pm they could have notified us about the change when we returned Again RCCL took no responsibility for this lack of communication!

During the top tier party the Captain didn't bother to show up and again no apology from any of the officers.

The food was very bland and the Windjammer food was the same thing everyday. What happened to Mexican food in Mexico and bar b que for lunch??!! White rice and mashed potatoes, really?!

A lot of people on this ship were first time cruisers because it was such a short cruise and RCCL should have been at it's best so they would re-book. We were not in the mood to defend RCCL.

We took this ship a year ago for a week and it was one of the best cruises so we were looking forward to it. Now it is the worst cruise we have ever taken. Terrible Captain and Hotel manager.
green snakes’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Shore Excursions
Service
Free Price Drop Alerts
Get Royal Caribbean Navigator of the Seas price drops
250,000+ people have entered their email

Cabin Review

Cabin 7259
Mattress was terrible and the pillows were flat. I usually sleep well on a ship but they do need to replace the mattresses and pillows.
  Navigator of the Seas Deck Plans

Port & Shore Excursion Reviews