MSC Divina Cruise Review by OptimistKeith
- Sail Date: October 2015
- Destination: Transatlantic
The ship is well laid out, spotlessly clean and beautifully decorated. I sailed on the Divina a couple of years ago soon after its launch and I can say the ship still looks amazing and is obviously immaculately maintained.
The staff are without exception the friendliest and most helpful you could expect to come across on a cruise ship. How they manage to be so cheerful when confronted with so many miserable and rude passengers is beyond me! We met some great people on the cruise - Australian, American, Irish, Belgian, Swiss, Spanish, French, German and British and we all commented on how grumpy and abusive some of our fellow passengers were. How can they expect any service at all if they are so incredibly rude and obnoxious to the hard-working staff? It seems some passengers (I call them the professional complainers) deliberately create a scene so as to get priority treatment - and indeed we witnessed this in the main dining room. Please MSC - do not pamper to this disgraceful behaviour - better these few idiots never sail with you again than potentially lose the business of more people who are genuinely trying to have a good holiday!
Embarkation and Disembarkation was fine - again the same as with other cruise lines. Hundreds of impatient people trying to get on or off, jump queues and getting stressed. Just relax, follow the instructions and you will be fine. One criticism was on arrival in the American Virgin Islands, MSC should have been more upfront with how long the formalities would take and some unfortunate passengers only managed to get off mid-afternoon for a couple of hours on shore. I was lucky - managed to get off at 10am and got a ferry to St John - a beautiful island with empty, white sand beaches! However I did pay more for my cruise experience (Aurea package) so the old adage you get what you pay for seems to apply.
Entertainment on board was excellent - the Galaxy disco was not as busy as the last time I sailed on the Divina, however this was an 18 night cruise so there was an older demographic - most people of working age don't get that amount of time off. The party nights on the pool deck worked very well though and people of all ages seemed to enjoy themselves. (Thankfully all the grumpy passengers had exhausted themselves by moaning all day so were probably tucked up in their beds!)
Ports of call were also very good - weather was a little unkind in Barcelona, Malaga and Martinique but beautiful for the rest of the cruise.
So that's it. An excellent cruise aboard a stunningly beautiful ship. Good food, great entertainment, fantastic cabin and above all wonderful staff. Amazing value for money!
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