A very disappointing cruise ship. Did a 11 day cruise and there was a new problem each day. Supervision by staff at meal times in windjammer was very poor. Passengers refusing to wash hands and staff allowed them to get away with it, people picking up food from the servers with the hands and putting the food straight into their mouth, passengers taking 15 fried eggs and leaving none in server. On specialty lunch passenger pig out on spare ribs two plates full and other passengers having to wait while more brought. The meals in the dining room were not up to the standard of other cruises. I nearly thought that they made it that way so you went to the paid restaurants for meals.

The TV ran the same movies for 11 days, some movies running at least 3 times during the day. Having shore excursion changed on us and not told of the changes. Four of us given 3 different dessert menus for same meal. The entertainment was ever good or real poor not the variety of other cruise lines. The cabin was very worn brackets holding draws falling off and the cabin just tired. Ship board guides not knowing the way off the ship had to double back on two occasions. Wording on shore excursions deceiving eg Island Hopping did not mean going to different island but going to 3 different spots along the same beach very poor and a rip off.

Given no departure form to fill out had to go to Guest Services Desk to find out about departure procedure. Vary little assistance for passengers with disabilities on shore excursions had to make own way out. Number called for the shore excursion and the cruise ship guide would take off and passengers had to jump up quickly and take off after them and they would not slow down or look back til they got to the bus. Did not check that they had everyone until you got on the bus. The workers were very friendly and some were extremely good but there seemed to be a lack of leadership and procedures to make sure that the small things were done properly on the ship. Impression was to spend the least amount of money on the passengers and to given them "Just A Cruise" rather than a quality cruise. As one passenger said to me and they were regular cruisers "If this was your first cruise on a Royal Caribbean Ship you would not go back" Read more