1. Home
  2. Cruise Reviews
  3. Zuiderdam
HAL put together a 7 day Greece with a 19 day transAtlantic cruise calling it a "Collectors Journey". They promised different meals and shows over the 26 days but repeated the menus and the shows from the first 7 days into the transatlantic. The ports brought the magic: Athens, Kusadasi, Rhodes, Santorini, Katakalon, Naples, Civitavecchia, Livorno, Barcelona, Palma de Majorca, Alicante, Malaga, Cadiz, Punta Delgado ,Horta and Nassau The ship shows its age (2002) with cabin furniture stained and damaged ; public rooms have mis matched decors of incomplete revisions; toilets failed often in public areas and cabins including ours; drip buckets were found often in hallways from leaks . The recent drydock did not effect the average voyager as it added upper deck VB cabins on Deck 10 and retreat cabanas on Deck 11. They minimized the Crow's Nest. The Screening Room for movies is ludicrous with 24 seats on a ship for 1948 potential passengers to enjoy. The computer classes max out at 12 seats. The lack of synchronization was obvious in the menu-food department. Greek food did not appear until we left Italy, Spanish paella appeared upon our last embarkation from Spain(Cadiz). Dining room service was poor if seated at a table for 8-10 and could soar to excellent service with 2-4 persons. The "On Location" newsletter was difficult and misleading at times. I went to the beginner's bridge lessons to find it was a series started the day before and I was shut out for this cruise. The staff was well trained to smile and be pleasant no matter how awkward or rude the guests were . Dining and room stewards were courteous and always accommodating. We had relatively mild seas for a trans Atlantic cruise and this ship handled the 10 foot seas well despite some histrionic passengers. The entertainment in the main lounge was pitifully amateurish. the instrumentalist were the best of the lot and the house dancers and singers were the worse. The piano bar man Tom was professional and excellent as also "The Band" . We found both sets of classical "Adagio" duos ( 2 separate cruises) as a bit over hyped. The gain on the sound systems routinely appeared turned up too high as if we all are Deaf. The lecturers were inappropriate and boring. As an educated person I would think something on our ports or the history of the region would have made sense. But there was a series on historic airplanes and airplane engines. Really! The other speaker had no purpose/focus The high moment was the destination specialist KK who spoke clearly and honestly about independently visiting each of the ports. She did not discourage use of the HAL shore excursions but she did not discourage the independent traveler. We did not use HAL for shore excursion but used independent sources for 5 excursions in 16 ports . Embarkation in Athens was the worst of our more than 20 cruises. Chaos with insultingly inadequate staff, signage or assistance. many took 2-3 hours standing in the heat trying to get on board HAL took no responsibility to assist getting onboard. WE arrived to be handled a number 16 as they handled number 5 being told it would take at least an hour or more to be called with no chairs or place to sit. Crowded into a cordoned off area. cattle get treated better. Disembarkation at Fort Lauderdale was smooth and professional and all that could be done well. It was stunningly simple and quick.

Many Wonders, Some Special Moments, Occasional Sour Notes with 16 Ports

Zuiderdam Cruise Review by Mary Seas

1 person found this helpful
Trip Details
  • Sail Date: October 2015
  • Destination: Transatlantic
  • Cabin Type: Deluxe Ocean-View Verandah Stateroom
HAL put together a 7 day Greece with a 19 day transAtlantic cruise calling it a "Collectors Journey". They promised different meals and shows over the 26 days but repeated the menus and the shows from the first 7 days into the transatlantic. The ports brought the magic: Athens, Kusadasi, Rhodes, Santorini, Katakalon, Naples, Civitavecchia, Livorno, Barcelona, Palma de Majorca, Alicante, Malaga, Cadiz, Punta Delgado ,Horta and Nassau

The ship shows its age (2002) with cabin furniture stained and damaged ; public rooms have mis matched decors of incomplete revisions; toilets failed often in public areas and cabins including ours; drip buckets were found often in hallways from leaks .

The recent drydock did not effect the average voyager as it added upper deck VB cabins on Deck 10 and retreat cabanas on Deck 11. They minimized the Crow's Nest. The Screening Room for movies is ludicrous with 24 seats on a ship for 1948 potential passengers to enjoy. The computer classes max out at 12 seats.

The lack of synchronization was obvious in the menu-food department. Greek food did not appear until we left Italy, Spanish paella appeared upon our last embarkation from Spain(Cadiz). Dining room service was poor if seated at a table for 8-10 and could soar to excellent service with 2-4 persons.

The "On Location" newsletter was difficult and misleading at times. I went to the beginner's bridge lessons to find it was a series started the day before and I was shut out for this cruise.

The staff was well trained to smile and be pleasant no matter how awkward or rude the guests were . Dining and room stewards were courteous and always accommodating.

We had relatively mild seas for a trans Atlantic cruise and this ship handled the 10 foot seas well despite some histrionic passengers.

The entertainment in the main lounge was pitifully amateurish. the instrumentalist were the best of the lot and the house dancers and singers were the worse. The piano bar man Tom was professional and excellent as also "The Band" . We found both sets of classical "Adagio" duos ( 2 separate cruises) as a bit over hyped. The gain on the sound systems routinely appeared turned up too high as if we all are Deaf.

The lecturers were inappropriate and boring. As an educated person I would think something on our ports or the history of the region would have made sense. But there was a series on historic airplanes and airplane engines. Really! The other speaker had no purpose/focus

The high moment was the destination specialist KK who spoke clearly and honestly about independently visiting each of the ports. She did not discourage use of the HAL shore excursions but she did not discourage the independent traveler. We did not use HAL for shore excursion but used independent sources for 5 excursions in 16 ports .

Embarkation in Athens was the worst of our more than 20 cruises. Chaos with insultingly inadequate staff, signage or assistance. many took 2-3 hours standing in the heat trying to get on board HAL took no responsibility to assist getting onboard. WE arrived to be handled a number 16 as they handled number 5 being told it would take at least an hour or more to be called with no chairs or place to sit. Crowded into a cordoned off area. cattle get treated better. Disembarkation at Fort Lauderdale was smooth and professional and all that could be done well. It was stunningly simple and quick.
Mary Seas’s Full Rating Summary
Enrichment Activities
Value For Money
Embarkation
Dining
Public Rooms
Entertainment
Cabin
Fitness & Recreation
Service
Free Price Drop Alerts
Get Holland America Zuiderdam price drops
250,000+ people have entered their email
By proceeding, you agree to Cruise Critic’s Privacy Policy and Terms of Use.

Cabin Review

Deluxe Ocean-View Verandah Stateroom
Cabin VB 5040
standard sized ocean view cabin at about 200sq ft with ADEQUATE STORAGE Balcony on port side but not bothered by ports as higher than equipment a ports.
Quiet for sailing with no nearby business/ activities
near elevator and convenient up to Crow's nest and down to entertainment and casino Far from dining .
Observation Deck Inside Cabins, Balcony Cabins