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I have just read the review by Tvrajan and couldn't agree more. We were on the same ill-fated cruise. I will not rehash the details of his well written review but will add that as a health professional I was stunned by the lack of training of the staff in handling such a situation. We were told by several including staff that the Pride had been infected with the noro virus on at least 8 of their recent cruises. Obviously, whatever they were doing wasn't effective in decontaminating the boat. It would seem prudent to cancel or delay sailing long enough to thoroughly clean the boat by professionals and not put a largely elderly group of passengers in harm's way week after week. Once onboard, the staff were working so hard to care for us all but were woefully unprepared. For example, we came back one morning to find our neighbor sitting on a chair in the hall - obviously very ill - while they cleaned her room. Her soiled linens were on the hallway carpet while full but unsealed red hazardous waste bags were beside them. On our return an hour or so later, the unsealed bag had been joined by several others in the hall. While we were not allowed to serve ourselves (appropriately) they left bread baskets, butter, cream, etc. on the tables for all to share - even moving partially used bread baskets from table to table. I could go on and on. I didn't become ill until Saturday and we were scheduled to leave the next morning. I couldn't keep anything down and was bedridden. My fiancé went to the Program Director to inquire about a hotel for the night and changing our flight to the following day in order that I would be better able to travel. He was told that in-spite of our travel insurance and Viking air, the flight would be around 2K pp and wasn't likely to be covered. He then said that while I might be weak and dizzy, it wouldn't "hurt" me to fly. Long story short, in spite of 4 previous positive Viking experiences, their indifference to basic preventive measures, lack of customer service in assuring I was able to fly the 14 hours home, and ultimately their paltry $250 toward a future trip by way of compensation for our "disappointment" (as they put it), our future river cruise dollars will be spent elsewhere.

Horrific Experience on the Viking Pride October 25 to November 1, 2015

Viking Pride Cruise Review by cliffdweller

2 people found this helpful
Trip Details
I have just read the review by Tvrajan and couldn't agree more. We were on the same ill-fated cruise. I will not rehash the details of his well written review but will add that as a health professional I was stunned by the lack of training of the staff in handling such a situation. We were told by several including staff that the Pride had been infected with the noro virus on at least 8 of their recent cruises. Obviously, whatever they were doing wasn't effective in decontaminating the boat. It would seem prudent to cancel or delay sailing long enough to thoroughly clean the boat by professionals and not put a largely elderly group of passengers in harm's way week after week.

Once onboard, the staff were working so hard to care for us all but were woefully unprepared. For example, we came back one morning to find our neighbor sitting on a chair in the hall - obviously very ill - while they cleaned her room. Her soiled linens were on the hallway carpet while full but unsealed red hazardous waste bags were beside them. On our return an hour or so later, the unsealed bag had been joined by several others in the hall. While we were not allowed to serve ourselves (appropriately) they left bread baskets, butter, cream, etc. on the tables for all to share - even moving partially used bread baskets from table to table. I could go on and on.

I didn't become ill until Saturday and we were scheduled to leave the next morning. I couldn't keep anything down and was bedridden. My fiancé went to the Program Director to inquire about a hotel for the night and changing our flight to the following day in order that I would be better able to travel. He was told that in-spite of our travel insurance and Viking air, the flight would be around 2K pp and wasn't likely to be covered. He then said that while I might be weak and dizzy, it wouldn't "hurt" me to fly.

Long story short, in spite of 4 previous positive Viking experiences, their indifference to basic preventive measures, lack of customer service in assuring I was able to fly the 14 hours home, and ultimately their paltry $250 toward a future trip by way of compensation for our "disappointment" (as they put it), our future river cruise dollars will be spent elsewhere.
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