1. Carnival tells cruisers they can expect their flights, when booked through their Air & Sea department, around 30-45 days prior to sailing. When it got to be 20 days before sailing and we had no flights, we called and were told it was 'busy' that time of year (they didn't know this would be the case?), but that we should have our flights soon.

Eleven days before the sail date, we called again. The Air and Sea rep told us they were 'working' on getting our flights, although said this "work" amounted to "waiting for the airlines." When we asked to speak to a supervisor, we were told none was available because the office was moving and 'everything is in boxes'.

When we finally got our flights a week before sailing, the connection was 25 minutes through JFK!! We called Air and Sea, who said it was a "totally legal connection" that they "use all the time" and that we "shouldn't worry about it". When I said that, on its face, it was an impossible connection, I was referred to the airline. The airline told us immediately it was an inappropriate connection, and our new flights were not much better- 40 minutes through Atlanta. When I called Air and Sea, they told me they had the new flights logged, and that I shouldn't worry that our on-line cruise info still listed the through-JFK flights. Read more