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Britannia Cruise Review
5.0 / 5.0
Cruise Critic Editor Rating
961 Reviews

Too many negatives

Britannia Cruise Review by greensj

2 people found this helpful
Trip Details
  • Sail Date: Oct 2015
  • Destination: the Eastern Caribbean

P&O staff lost 2 luggage cases from PO coach to ship, found by us later that night by luck outside the wrong cabin door midship after normal concerns associated.

Party of 4. × 2 couples alocated cabins 200yds apart, and 3 decks apart.

Changed coach times the week before departure making expense of overnight hotel stay unessasary.

Changed visit to Maderia to Teneriffe in last week before departure, we booked with interest in Maderia wasted time in Teneriffe as far as we where concerned.

Long delays on boarding air lift faulty we were informed, still? Saw that fault on earlier cruise critics.

Lifts and stairs poorly placed. Agree with other cruisers reports giving details of the hopeless design on these that would need a rebuild to rectify.

Wheel chair and none stair climbers be advised accordingly.

Lifts dont go to all decks, so get on 16 to go to 4 , go down to 6 get off go down a deck by stairs then get back on at 5 to go down to 4 or somthing like that, after 2 weeks passengers were still confused as to where the lifts went to and from, nonsense design.

Electictic sockets in cabins not size for UK 2 pin plugs. (Shavers, tooth brush ect)

Balcony cant look out to sea from chairs, too narrow, dirt and sludge around floor never cleaned in 16 days.

Tea and coffee. Only available in room or 16th floor, OR £2.50 a small cup in the cafe/bars.

No snack bars (included in cost) other than on 16 deck, other cafes or snacks at extra cost on the lower decks.

Cant see from front of ship, reserved for special guests only.

Deck 16 Buffet food for lunch 40% Indian based curry ect.staff: too many only can say yes even if it means no, or no understand, so it is a grab and go, taste it and see, system.

Seemed a shortage of spoons so needed fork to stir tea.

Breakfast fruit juices in the machines, good quality excellent .However, at lunch "water only sir"

Seems a bit penny pinching there, (not so on other cruise lines).

Restaurant food average to good, some days very good some days just ok, not up to P & O cruise hype though.

Restaurant , first night staff poor, swopped restaurants as we had freestyle dining, and the waiters and their service was first class every night.

None all inclusive meals in 4 or 5 restaurants £28 a head surcharge quoted upon enquiry.

Much too crowded on lido dec. As we were heading for the Carribean, everyone wanted somewhere to sit..no chance, although it seems we british need loungers for our bags rather than our backsides. Although P&O should be following their own procedure/policy and remove any towels from loungers, if it is obvious they are not being used. They do on other ships.

Headliners theatre, not enough seats ....and that is why people get there 30+mins before show.

Simple figures prove it :theatre holds 900 × 3 shows = 2,700. Persons can see the show a night OK? But the ship carries 3,600 to 4,300 passengers, (call in 4000) that means 1,300 persons cant get in any night on average cruises.

So thats why they get in earlier and earlier to avoid being one of the 1,300

Paying and checking your account, only by standing in line at desk, no TV / facility is this not the latest ship no interactive account facilities to at least see charges.

Why big queues on check out days? Overheard at lot of mistakes to charges on accounts being rectfied, yes we had a charge of £10 put on that should have been £1.90 all niggles.

But do all cruisers check their accounts, hmm, i wonder?

Tv , only sky news and bbc world news, +films, latest films you have guessed chargeable.

Shops of little interest to none handbag buyers, othrwise normal watch, polo and trinkets, but did not expect much anyway as regards shopping experiences.

Brodies bar for evening quiz, people left theatre 5 mins before the lights went up to get a seat in the bar, much against the P&O safety warnings, so we never got a seat in Broddies in 15 nights of cruising as we complied with the rules and for respect to the artists who had entertained us.

Finally dock at Barbados for a 2 days stay, on arrival at 10:00 they came and varnished the rails and table on the balcony, which in the 30 degree heat takes 2 days to be touch dry, so balcony was of no use there after, BUT it still did not get cleaned of the sludge around the sliding door rails and floor, (not the varnishers job you see neither for him to report it either)

As said in other reviews, all the pomp when launched gave much expectation, but reality it looks like a shopping mall. Great shame.

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