We were really looking forward to this cruise to Miami, 'new ship', great we thought. We new it was a shake down cruise and didn't expect everything to run perfectly smoothly, but we didn't expect some many things to go wrong either. The best thing you could say was that of course the Escape looked beautiful and the staff really tried their hardest under difficult circumstances.
The first thing we noticed when we got to our cabin was we had no coffee for the coffee machine, nor would there be any for the entire cruise because it wasn't being loaded until Miami, nor where half the beers both bottled and draft and considering we were paying $15 for two small bottles we at least expected a choice. We went for our first meal, it was cold, not even warm. We left the restaurant thinking it was the first night and things could only get better. Next morning I had to send my breakfast back, cold congealed eggs are not appetising at that time of day, and so it went on. The only place you could get a hot meal was the O'Sheahans pub which fortunately was open and served food 24/7. We only have praise for this area, it was run with military precision, the rest of the ship could learn a lot from the guy in charge there.
The entertainment for adults during the day was practically non existent and the entertainment on a night like most things had to be paid for extra. If this is what Norwegian call upgrading their act, I hope the Chinese like cold food and paying for 2 thirds of the restaurants, entertainment etc. available.
Apart from the lack of coffee the room was excellent as was the steward, Sheldon, he couldn't have been more helpful and kept our room lovely and clean. The bathroom and shower were very good, plenty of hot water.
The TV how ever had real trouble with the signal, the programming was very good but the signal kept dropping out and the sound quavered terribly.
We had no ports of call between Southampton and Miami, most people found 11 days aboard a ship with very little adult entertainment quite boring. We didn't mind as we took the opportunity to relax, but the ship is obviously meant for young families with children who want Butlins style 'fun'.