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Seven Seas Mariner Cruise Review
4.5 / 5.0
Cruise Critic Editor Rating
387 Reviews

Big Hype but Bad Experience

Seven Seas Mariner Cruise Review by salvadorbrau

115 people found this helpful
Trip Details
  • Sail Date: Jul 2015
  • Destination: the Mediterranean
  • Cabin Type: Penthouse Suite

As a frequent cruise enthusiast I was happy to travel for the first time with Regent, which had been touted as one of the best. The initial online experience with booking specialty restaurants and excursions was good but I was unable to book the spa for the days at sea when the facility tends to be more crowded. The advice given was to arrive early at the ship and head right for the spa for booking. We were given a 4 pm boarding time but on arrival in Barcelona the day before we found out that the bus for the port would leave at 11:45 am the next morning, which gave us no time to do a little Barcelona touring that day. And the 11:45 bus was already full. We managed to get on the second bus at 12:15 by just going to it and finding there were 5 empty seats though we were told it was also full. On arrival at the ship we went right to the spa only to find the preferred days were all booked ahead of time. We were told that guests had contacted the spa services provider directly and that this is what we should have done but we had not been advised that this was an alternative by Regent.

That was just for starters.

The excursions were poorly organized and very little information was given on what to expect. At the beach in Ibiza we were dropped off to fend for ourselves without any info on services, restrooms, restaurants, chaise lounge rental, etc. There were 2 buses for pick up and only 1 showed up. Some people had to find a taxi back to the ship.

The service on the ship was downright insulting. The waiters had bad attitudes and were surly. When a cabana man was asked for a setup for the chaise lounge he responded that he would have to go down to a lower deck for the padding and the towels implying that this was too much to ask.

For those that just wanted to get into town on a shuttle bus there was no posted schedule at the exit gangway and you had to go up to the excursion desk, which was usually empty, to get the times for the shuttle buses.

In Mallorca, we were told that the tour bus we took to Soller would drop us off in Palma on the return but the bus driver got into a heated argument with our guide and would not do the drop off because he was "late". He took us back to the ship then we had to take a cab into Palma.

On the ship there were not enough chaise lounges by the pool and very few umbrellas to shield from the sun.

The service was terrible. My wife asked if they had any smoothies that she saw people drinking but were not on the menu. The waiter, as he passed by, pointed at an alcoholic mango drink someone else had and said, in a snarchy way, "lady you take the alcohol out of that drink and you have a smoothie" as he proceeded to continue on his way.

There were many other instances like that but you get the picture. The senior staff, to which we complained, was very good at apologizing but really did nothing to improve on the situation.

The weather was perfect throughout with sunny days and calm seas but the stop at St. Tropez was cancelled because of "high seas". As we cruised past St. Tropez the seas were flat as a pancake. We were very disappointed and felt that they just wanted to get us back to Barcelona where we spent an extra night on the ship.

The service in the restaurant was bad. We missed two shows because the service was so slow that it took 2 1/2 hours to finish dinner and the food was not that good either.

This was a complete waste and so we wrote to Regent to complain. Again, the VP for customer relations was good at apologizing but that was about it. He offered a $500 credit on the next Regent trip we took but it was only good till Dec of 2016. Not good enough.

Needless to say, we are through with Regent.

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