Ruby Princess Review

4.5 / 5.0
1,977 reviews

Customer service needs training

Review for the Mexican Riviera Cruise on Ruby Princess
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Your Chauffeur
2-5 Cruises • Age 40s

Rating by category

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Value for Money
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Entertainment
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Service

Additional details

Sail Date: Oct 2015
Cabin: Oceanview
Watching the churn
Pool time
Ruby Princess

The service inboard was very inconsistent I was shocked considering all bar staff gets paid only on the 15% that gets added to all drink orders. That being said, make sure you tip extra on your bar tab, they really rely on it.

The activities on board were not in line with the target audience and often we had to seek it out. For example, they offered a towel folding demonstration as well as an ice sculpture demonstration, yet I never saw a folded towel or one ice sculpture on board. The music was more big band, Frank Sinatra, Peggy Lee when it should have been more classic rock to appeal to the generation on board.

The cabin was adequate and our cabin stewart was wonderful. She was one of three staff on board that made us feel welcomed.

Cabin Review

Oceanview

Cabin OE

Nice cabin with plenty of closet and lots of hangers! Bathroom was small and could only fit one at a time. Plenty of space below the bed to stash your luggage and dirty laundry!

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